I am using SmartUpgrade to move from Notes 7 to Notes 8.5.1. I also have an organizational policy and desktop setting that upgrades the mail template. I have tested the SmartUpgrade successfully numerous times on a certain computer and have had a handful of pilot users run the upgrade. Most of the time, the mail file gets upgraded. A couple of times it has not.
Then, at some point after the software upgrade, the user will receive a message:
Your administrator has specified that your mail file design should be upgraded. The upgrade will begin immediately.
Click Ok and two messages appear:
Upgrade of mail file failed. Operation stopped at your request.
and
You cannot quit Notes because a dialog is active…
I can’t pinpoint any different with these two installs. I’ve checked the ACL, the users are both on the same mail server as other users whose mail file was upgraded.
Any ideas?
Thanks in advance