We added some fields & lotusscript to the memo & reply forms to implement a customer complaint system. We tested it with a number of users and the functionality worked great. When we rolled this out to the sales force who use mail replicas, some weird behavior started to occur. They have the design updated and can see the fields on the form when they enter an email. After they send, all of the lotusscript works correct but the recipients, who also have the same changes to their mail template, don’t see the new fields on the forms when they open those emails.
Subject: form name
What is the value of the field “Form” on the documents when in the Recipient’s mailbox? I wonder if they are seeing it in the Memo form isntead of your custom form?
Subject: Form is memo
I am updating the memo form itself. The weird thing is that the document doesn’t display in read mode but if you edit it, it does display. It’s not the hide/when formula as that is set correctly.
Subject: recipients design
You said the recipients have the same changes on their mail template. Do they have local replicas, and might not have pulled down the design? Or perhaps the display of these fields is controlled by public address books, and they are on a local replica? Or did you apply the design, but they still had notes open, and haven’t restarted (design is cached)?
You said the fields display when in edit mode - Did you check for hidewhens, computed subforms, etc. that would affect what is displayed in different modes? If you sender saves a copy, and then looks at it inhis sent folder in read mode, do the fields display for him?
Another thought is that IBM generally frowns on mail template design changes. I would have advised creating a separate database and using “save form in document”, or simply saving the documents to this other database and sending links, recording the response thread in the original document.