Mail Server was down twice

HCL Domino Domino Forum
1

Hi,

Our mail server was down twice today. The first time we restarted windows and it was OK for 6 hours then it happened again. We restarted the server this time (rest serv) and it was OK. In both cases after the restart, the users receive their e-mails of today again. In the event viewer we had this error in the system folder:

The lotus domino server (lotusdominodata) service terminated unexpectedly. It has done this 1 (time)s.

Event ID 7034.

Can you please advise us what could be the reason to have the service terminated this way.

2

Subject: Mail Server was down twice

Hello,

we have a similar problem with one of our Lotus Server. But our Lotus server is restarting every 25/30 minutes…

Can you help us?

Here is the NSD file.

INFO (0): Generating core dump for [ nUpdate: 0eec] (coreflags=0, exp=17dca60, dbgver=6.8.0004.0)

INFO (0): Generated core dump file c:\rede\lotus\domino\data\IBM_TECHNICAL_SUPPORT\core_nUpdate_W32I_SRVCPZMS_2011_05_20@10_33_49.dmp

############################################################

FATAL THREAD 1/4 [ nUpdate: 0eec: 02b8]

FP=0x001281f0, PC=0x7c342fc0, SP=0x001281e8

stkbase=00130000, total stksize=69632, used stksize=32280

EAX=0x00001938, EBX=0xffffffff, ECX=0x00000007, EDX=0x00000000

ESI=0x0000191c, EDI=0x0012c698, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010297

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

[ 1] 0x7c342fc0 MSVCR71.memcpy+261 (12c698,191c,1c,b2e)

@[ 2] 0x62dfd858 gtr40nts.gtr_MergePatt+3544 (0,0,0,0)

############################################################

PASS 2 : FATAL THREAD with STACK FRAMES 1/4 [ nUpdate: 0eec: 02b8]

FP=001281f0, PC=7c342fc0, SP=001281e8

stkbase=00130000, total stksize=69632, used stksize=32280

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

Disassembly of c. 10 instructions before and after faulting address 7c342fc0:



    7c342fbb 7cc0             jl      7c34307d

    7c342fbd 2f               das

    7c342fbe 347c             xor     al,0x7c

FAULT ->7c342fc0 8b448ee4 mov eax,[esi+ecx*4+0xe4] ds:017dab4e=00000000

    7c342fc4 89448fe4         mov     [edi+ecx*4+0xe4],eax      ds:017dab4e=00000000

    7c342fc8 8b448ee8         mov     eax,[esi+ecx*4+0xe8]      ds:017dab4e=00000000

    7c342fcc 89448fe8         mov     [edi+ecx*4+0xe8],eax      ds:017dab4e=00000000
3

Subject: Mail Server was down twice

you will want to open a service call with IBM support so they can diagnose your problem. could be many things.

4

Subject: Mail Server was down twice

Hi

Is the Fault Recovery On? (Server document)

Is so, do you have a NSD Files in the DATA\IBM_TECHNICAL_SUPPORT?

Post the FATAL THREAD section of the NSD files with the few lines under it

For example:

############################################################

FATAL THREAD 1/2 [ domdsm:107a8:67076]

FP=0x0012a34c, PC=0x60069a86, SP=0x0012a2f0, stksize=92

EAX=0x01a3088c, EBX=0x01a48650, ECX=0x0000bffe, EDX=0x01a325e6

ESI=0x00004000, EDI=0x0032ff78, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010206

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x60069a86 nnotes._fdDelete@4+118 (4000,12a368,608770ef,4000)

@[ 2] 0x60069a0c nnotes._OSFileClose@4+12 (4000,12adc0,12a380,60872ea7)

@[ 3] 0x608770ef nnotes._sqloclose+15 (4000,12b59c,5010,0)

@[ 4] 0x60872ea7 nnotes._sqlpgclf+71 (12adc0,1aaa2cb,70,1aaa2f3)

@[ 5] 0x60885458 nnotes._sqlpgfdl+616 (12b9a4,1aaa2cb,41,12be44)

@[ 6] 0x60876a6f nnotes._sqlpgcdl+927 (12bf44,12b9a4,0,12be44).

Date

Topic

Frequently asked question - How to analyze Notes/Domino NSDs? (Jean-Yves Riverin)

JYR

5

Subject: RE: Mail Server was down twice

Thanks so much.

This is for the first crash:

###########################################################

FATAL THREAD 1/4 [ nmtc: 6088: 4288]

FP=0x0012f7cc, PC=0x60008af0, SP=0x0012f7cc, stksize=0

EAX=0x00000000, EBX=0x0012fd14, ECX=0x0012f7fc, EDX=0x00000001

ESI=0x00000000, EDI=0x0a91311a, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010212

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x60008af0 nnotes._Cstrlen@4+16 (0)

@[ 2] 0x60128120 nnotes._NSFItemAppendAnyList@20+32 (8510851,0,301,12f83c,12f3f8)

@[ 3] 0x601282fb nnotes._NSFItemAppendNumberList@12+27 (8510851,0,12f83c)

@[ 4] 0x00413ea9 nmtc.ParallelArrayNote::AppendNumber+105 (a92f794,12f86c,0)

@[ 5] 0x00410a94 nmtc.MTNote::Insert+180 (a92f794,a91311a,78c3394)

@[ 6] 0x00411b22 nmtc.MTNoteManager::Insert+162 (78c3394,a91311a,0)

@[ 7] 0x0040e185 nmtc.MTStore::_Insert+85 (78c3354,a91311a,12f8e4)

@[ 8] 0x0040ec83 nmtc.MTStore::Insert+19 (78c3354,a913114,0)

@[ 9] 0x0040214d nmtc.processInsertEntry+45 (a9132d4,78d0814,0)

@[10] 0x00402c71 nmtc.processEntryList+321 (0,12fca8,0)

@[11] 0x00403ad5 nmtc.processLogs+1925 (1,3945cc,7ffdf000)

@[12] 0x004040b7 nmtc._AddInMain@12+871 (400000,2573e6,3945cc)

@[13] 0x00405eef nmtc._NotesMain@8+47 (1,400000)

@[14] 0x00406024 nmtc._notes_main+212 (0,0)

@[15] 0x00405f16 nmtc._main+22 (1,3f2930)

@[16] 0x00406491 nmtc._mainCRTStartup+364 (0,0)

@[17] 0x77e6f23b KERNEL32.SetFilePointer+51 (406325,0)

############################################################

and this one is for the second one:

FATAL THREAD 41/81 [ nserver: 1844: 4612]

FP=0x0953fcf4, PC=0x60178931, SP=0x0953f580, stksize=1908

EAX=0x012d0648, EBX=0x0000676e, ECX=0x00c90000, EDX=0x00c90000

ESI=0x0953fb88, EDI=0x69666569, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010206

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x60178931 nnotes._Panic@4+417 (60abd947)

@[ 2] 0x60002919 nnotes._LockHandle@12+249 (69666569,953fd1c,953fd28)

@[ 3] 0x60002786 nnotes._OSLockObject@4+22 (60d891a0)

@[ 4] 0x60021ee5 nnotes._NSFItemRemoveFromNameLookupTable@12+293 (fe663b8,38,9534534)

@[ 5] 0x6004ea73 nnotes._ItemUnlink@12+275 (fe663b8,38,9534534)

@[ 6] 0x6004e7ff nnotes._NSFItemDeleteByBLOCKID@12+95 (fe662d4,38,fe64534)

@[ 7] 0x6001a28b nnotes._NSFNoteClose@4+763 (38)

@[ 8] 0x1002ac90 nserverl._TermNoteUpdate@4+416 (35540052)

@[ 9] 0x1001b25a nserverl._DbServerTerm@8+74 (42590456,35540052)

@[10] 0x10004ec7 nserverl._DeleteTask@8+119 (34500052,1)

@[11] 0x1003072e nserverl._WorkThreadTask@8+1742 (1d,0)

@[12] 0x10001897 nserverl._Scheduler@4+727 (0)

@[13] 0x60104fc0 nnotes._ThreadWrapper@4+208 (0)

@[14] 0x77e64829 KERNEL32.GetSystemDefaultUILanguage+589

###############################

Thanks again.