Can anyone help me in understanding when and how are Mail rules triggered. I can guess that after the new mail arrives , they take some action …
I’m askign this as there is a mail rule “send copy to” is not working and I didn’t get anything on the forum of the technotes if there is any problem with it.
cheers
Tom
Subject: Mail Rules…When and how are they triggered? (EOM)
Here, from LN’s help:
:: Before new mail arrives ::
Processing mail before it is deposited in the mail databases; for example, to move incoming mail to a folder.
With this option, the agent runs before the message is listed in the database. Therefore, be careful what other options you choose. For example, do not use the “Mark Documents Read” simple action because documents will always be marked unread when they are listed in the database.
Note that this option is limited to one agent per database.
:: After new mail has arrived ::
Processing incoming mail: to respond to it, forward it, or file it.
Interactive functions and functions that read or modify data external to the current document are ignored when documents are mailed into the database. For example: @DbColumn, @DbCommand, @DbLookup, @MailSend, @Prompt, @Command, or @PostedCommand are all ignored.
Note that you can use this option multiple times within the same database.
Now if you want to fwd the email to someone, you should pick the after new mail has arrived event. If you’re doing it already and it’s not working, then put your code here for us…
Subject: Mail Rules…When and how are they triggered? (EOM)
Hi,
mail rule—
JYR
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