Mail Rule 21

HCL Domino Domino Forum
1

All:

We have one user email database that is not getting email from one particular person. We have verified that the Domino Router attempts to route the email, but the email never gets to the database. We have tracked an error on the router, but we don’t know what it means or how to go about troubleshooting the problem (Notes Client or Domino Server). I have put the exact error message below…

“Error Registering mail rule 21 for database mail\employee.nsf: Monitor has already been registered, no action taken.”

We have checked the employee’s mail client to make sure there are no rules set up for his database and we cannot see any. The employee is using Notes Client 6.5.1 with a custom template that we designed. I use the same configuration and no problems.

Any ideas??

I appreciate any help that anyone can give!

Candace

2

Subject: Mail Rule 21

This sounds like someone deleted a Rule before disabling it. Try this:

https://www-10.lotus.com/ldd/nd6forum.nsf/55c38d716d632d9b8525689b005ba1c0/f46927594780257685256f81007cbf75?OpenDocument

HTH.

Gregg

3

Subject: RE: Mail Rule 21

Gregg:

Thanks! I read through the other posts and downloaded notespeek and didn’t find any mail rules. I have now deleted the cache on the server (the next step) and have asked the employee to have the sender of the missing emails to resend something today.

Hopefully this will resolve the issue! I would have never found those other forum posts the way I was trying to search yesterday.

Thanks and I will post back if this resolved the issue.

Candace