I have an issue where all users in one office on Server A can not send mail to a specific user on Server B (different office). They can, however, send to other users on Server B fine.
Here’s the thing: This user that they can’t get mail to, used to exist on Server A, but moved offices to Server B. Now the error that shows up on server A is “Error delivering to Server_A/domain mail\user; File does not exist”.
So Server A still thinks that this user exists there?
The transfer was done long ago, and there is no problem sending to this user from any other Servers (servers C, D, E etc).
The domino directory on Server A has all the correct information, so where is it that this problem stems from?
Subject: Mail not transferring between servers correctly
I also had face similar problem with one of the user. I tried all possible soln like restarting the domino services, repl of domino directory, also i tried re-migrating user from old-server to new-server the problem persits, problem seems that server is unable to find the mail file on the specific mail server. Finally i again registered user. The problem got rectified.
Subject: RE: Mail not transferring between servers correctly
Re-registering the user is not the correct procedure.
Delete the names.ft folder from your server, if it exists and do an updall on the names.nsf. Also, push the names.nsf from Server A to Server B and then check the mail transfer.
Post back whether this resolved the issue and we will take it forward, if it is not solved.
Subject: RE: Mail not transferring between servers correctly
Sounds like the $Users view in the domino directory of server_A is corrupt.
You may be able to fix the problem by making a general change in the person document of the relevant user (say by adding a comment).
If this does not work, I would advise rebuilding the $Users view of the names.nsf on server_A. To do this, you would have to stop the domino server, and perform a rebuild from the command line. The relevant command (for windows) is as follows: