Mail not getting received

HI,

We have configured our Domino server for SMTP mail routing using a Relay Host. The Relay Host is an external IIS server. When a mail is composed and sent, it gets transferred to the Relay host without a problem. Similarly they also get transferred from the Relay host to the mail server without a problem. However in some of the mail servers, the mails do not get sent to the recipients because of wrong format of the sender’s e-mail address.

Following is an illustration:

I send an E-mail to an account xxx@abc.com. The mail server for abc.com is configured to accept mails from valid sender id e.g abc@domain.com; whereas the sender email-id which is detected by the mail server is “notes/xcompany%site@site”. Due to this reason they are being rejected.

Following is the log for the same:

Jan 13 11:42:12 mail postfix/smtpd[27411]: E15763266EE: reject: RCPT from xcomp-mail03.ap.xcompany.net[1.1.1.1]: 504 notes/xcompany%site@site: Sender address rejected: need fully-qualified address; from=notes/xcompany%site@site to=xxx@abc.com proto=ESMTP helo=<xcomp-mail03.ap.xcompany.net>.

Since I cannot add this format to the company mail server, I will have to tweak the sender’s e-mail format on the Domino server. Please suggest how the same could be done.

Subject: Re: Mail not getting received

Do you have a Global Domain document? If so, check the Conversions tab. Try changing the Domino domain separator field from a percent sign to a period.

Subject: Mails not being received

Thank you for the response Anthony. Do I have to restart the Domino server after making the change?