Mail Messages cause Notes to crash

HCL Domino Domino Forum
1

My client has recently upgraded their notes client to an R7 client.

They receive a message once a week from a client which acts like a newsletter and contains url links to web sites. These links used to work fine in the old Notes Client but now when they try to open the email that contains the links it causes Notes to crash.

This behaviour is the same for the old messages that used to work as well as for newly received messages. Messages that are received without links work fine. Has anyone come accross this issue before and if so have you got any tips. I have checked that the Internet Browser is set to Microsoft Internet Explorer and not Notes with Internet Explorer (as I have known this to cause problems before)

Thanks in advance.

Alex

2

Subject: Mail Messages cause Notes to crash

Hi

Any NSD files?

If you try to open those messages with the same version, will it crash? It happens 100% of the time?

Post the FATAL THREAD section of the NSD files with the few lines under it

For example:

############################################################

FATAL THREAD 1/2 [ domdsm:107a8:67076]

FP=0x0012a34c, PC=0x60069a86, SP=0x0012a2f0, stksize=92

EAX=0x01a3088c, EBX=0x01a48650, ECX=0x0000bffe, EDX=0x01a325e6

ESI=0x00004000, EDI=0x0032ff78, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010206

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x60069a86 nnotes._fdDelete@4+118 (4000,12a368,608770ef,4000)

@[ 2] 0x60069a0c nnotes._OSFileClose@4+12 (4000,12adc0,12a380,60872ea7)

@[ 3] 0x608770ef nnotes._sqloclose+15 (4000,12b59c,5010,0)

@[ 4] 0x60872ea7 nnotes._sqlpgclf+71 (12adc0,1aaa2cb,70,1aaa2f3)

@[ 5] 0x60885458 nnotes._sqlpgfdl+616 (12b9a4,1aaa2cb,41,12be44)

@[ 6] 0x60876a6f nnotes._sqlpgcdl+927 (12bf44,12b9a4,0,12be44).

Date

Topic

Frequently asked question - How to analyze Notes/Domino NSDs? (Jean-Yves Riverin)

JYR