Mail Journaling

This is my first time setting up Mail Journaling. I believe I am doing something wrong.

I have setup the config doc with a rule that says, When any recipient contains Mary Jane OR any recipient contains Mary_Jane Journal this message. On the Advanced tab, Journaling tab, I have journaling enabled. Field Encryption exlusion list says, “Form; From; Principal; PostedDate.” Method is Copy to Local Database. Name is default mailjrn.nsf, on behalf of myself. I ran tell router update config from console. I have observed emails coming in from Mary Jane, but it is not recorded in the mail journal.

I have followed Help tips and I don’t know what I’m missing. Any help is Greatly appreciated!

Subject: Mail Journaling

You said you set the mail rule to capture message TO Mary Jane, but saw messages coming FROM her, not sure if that’s a typo. If it’s not, you’ll want to set your rule to be when any recipient OR sender matches the name.

Subject: RE: Mail Journaling

That is a typo, there was an email delivered to Mary Jane, but no journaling is occurring.