Since upgrading my mail template to 8.0.1 I have experienced no end of problems with my mail file.
The main one is that my inbox is not refreshing automatically. The ‘new mail’ indicator appears in my task bar, but the inbox and unread document counts beside the folders on the left navigation of the mail file do not update. I have to click on the refresh button to refresh the view before mail shows, and even after that, the unread counts don’t update.
Clicking on the taskbar icon to go straight to the mail file sometimes updates the document counts, but I do not want to have to do this all the time, that’s not the way I work; I always have my inbox open already.
I have (…well, had, see below…) mail rules that send emails directly into folders based on their content. Due to unread counts not updating, I sometimes have to go through each folder clicking the refresh button to find which folder has new email!
I read another thread on here and tried their recommendation of replacing the design of the database with a blank template, and then refreshing with the mail8 template again. This did not solve the problem and only resulted in my inbox failing to show any of the documents that were in it! I tried upgrading the folder designs but that didn’t do anything to help.
I have also done fixups and compacts on the nsf but again this has had no effect.
In order to get my inbox documents back I have re-created my mail file from another replica. The documents are now showing again, but my mail rules have now stopped working (the inbox is still not refreshing also).
I have re-saved, disabled and re-enabled the mail rules, even deleted and recreated them but nothing seems to be working.
Does anyone out there know of a way to solve these problems?