I am designing an agent for a Help Desk database, containing a Service Request for items needing to be shipped to the help desk for repair. Each item gets a Ticket #, which when they fill out a shipping order on UPS.com, they fill it in the Reference # field. Notifications are sent from UPS to the Help Desk based on ‘Shipped, In Transit, Received, Error, etc.’. I want the agent to get the email collection from email folder (filtered based on this UPS delivery status), get the subject, the rich text content in email (RT nav) which contains the Shipping Reference #/Ticket #, and update the .Status(0)information on the Help Desk database. The email, of course, is then flagged post-use for mark-off. I’m new to LotusScript, so I have almost no idea where to start my programming, or what kind of functions to create.
Is there someone who can get me headed in the right direction?