We have 2 Mac users. One of them is complaining that the unread mail count is not showing up in both the Inbox and above the icon in the Dock. The other user is fine. We have a policy setting to automatically refresh the Inbox for all users. This policy setting looks to be applied. Is there any workaround to fix this issue?
Subject: Need more information
Hi,
Thanks for your feedback!
Would you please kindly help to provide more information? Whether the user set Apple Mail as default mail client?
Subject: Info re default email reader
The default email reader is set to Lotus Notes 8.5
Subject: Thanks for your quick response
Would you please kindly help to provide more info again? Thank you very much!
Which language version for Notes client? English or NLV?
If the user’s Notes is upgraded from previous version?
Which Notes client? Standard or Basic?
What mail db is the user used? local mail db or on server?
mail template version
Is the user used Macbook?
If possible, please catch a screenshot after receive some new mail.
Subject: I Have the Same Issue…
Which language version for Notes client? English or NLV?
IBM Lotus Notes 8.5
Release 8.5
Revision 20081211.1925 (Release 8.5)
Standard Configuration
If the user’s Notes is upgraded from previous version?
yes
Which Notes client? Standard or Basic?
ref. above
What mail db is the user used? local mail db or on server?
local
mail template version
Is the user used Macbook?
Hardware Overview:
Model Name: MacBook
Model Identifier: MacBook5,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MB51.0073.B06
SMC Version: 1.32f8
Subject: I have opened a SPR
Thanks for your response!
I can not reproduce this issue still, but I have opened a SPR to investigate it. The bug ID is: XPFG7QF4RK