Mac OS X client crashes on startup

I have tried Notes 8.5 Basic and Standard. Basic seems to work fine (so far), but when I try Standard it crashes on the Loading Lotus Notes dialog after the splash screen. The error it throws in the Console is:

10/8/08 1:20:36 PM [0x0-0x3d43d4].com.ibm.lotus.Notes[95499] Notes(95499,0xa03dafa0) malloc: *** error for object 0xc7522e0b: Non-aligned pointer being freed

10/8/08 1:20:36 PM [0x0-0x3d43d4].com.ibm.lotus.Notes[95499] *** set a breakpoint in malloc_error_break to debug

10/8/08 1:20:36 PM [0x0-0x3d43d4].com.ibm.lotus.Notes[95499] Notes(95499,0xa03dafa0) malloc: *** error for object 0xffffffff: Non-aligned pointer being freed

10/8/08 1:20:36 PM [0x0-0x3d43d4].com.ibm.lotus.Notes[95499] *** set a breakpoint in malloc_error_break to debug

10/8/08 1:20:36 PM [0x0-0x3d43d4].com.ibm.lotus.Notes[95499] Notes(95499,0xa03dafa0) malloc: *** error for object 0xffffffff: Non-aligned pointer being freed

10/8/08 1:20:36 PM [0x0-0x3d43d4].com.ibm.lotus.Notes[95499] *** set a breakpoint in malloc_error_break to debug

10/8/08 1:20:36 PM com.apple.launchd[93] ([0x0-0x3d43d4].com.ibm.lotus.Notes[95499]) Stray process with PGID equal to this dead job: PID 95503 PPID 1 Notes

10/8/08 1:20:36 PM com.apple.launchd[93] ([0x0-0x3d43d4].com.ibm.lotus.Notes[95499]) Stray process with PGID equal to this dead job: PID 95500 PPID 1 notesmm

10/8/08 1:20:36 PM

It used to work a couple months ago (though it’s possible that was Beta 1, I can’t recall), and then errored out on me one day and wouldn’t start back up. That was a different error, though. I decided to try it again today after using 7.0.x for a while, and it installed fine, but now errors out as above. Could this have anything to do with the recent JVM update for Mac OS X 10.5? I know it broke jEdit on me, and I had to do a workaround to get it to work.

Subject: Before loading Eclipse framework

It seems to crash before the Eclipse framework is even loaded. At least that’s my guess. I think the process that is erroring out is ‘notesmm’. Or at least that’s what appears to be crashing. Are there any tests you would like me to do to troubleshoot this? I have the developer tools installed on my machine.

Subject: The crash log can be started Notes_xxx, notesmm_xxxx, eclipse_xxxx

You are right, the crash log file name may be started with Notes, notesmm, eclipse, can you find any log in ~/Library/Logs/CrashReporter/ ?

Subject: No

There weren’t any crash logs that were pertinent to the Standard version. The only crash logs in there dealing with Notes were either for 8.5 Basic or 7.0.3.

Subject: Thanks for your feedback.

Hi Jim,

Whether the crash can always reproduce? When the Notes crash, is there a report dialog of Mac OSX?

Subject: No dialog for me.

I personally have this same issue and there is no error dialog that comes up to inform of the crash.

The only reference appears in the Console log as was shown in the first posting.

I have tried manually deleting my whole profile from my computer, re-installing notes and running as another user on my local computer. I have not yet tested using another profile on the server though. That is on my list for today to see whether it could be something in my profile that Notes doesn’t like and is causing the crash.

The issue occurs within 15 seconds of me providing my user.id file to Notes.

Additionally, this issue only began for me immediately following a crash of my local software client, however that could have been the result of some issue server-side that I have yet to diagnose.

~Tyson Edwards

Subject: Same problem here…

Tried deleting prefs and data folder. Get the same crash record in Console. Any ideas?

Subject: Hi Jim

Could you attach your logs to this entry?

Thanks,

Sarah

Subject: You can find crash log in ~/Library/Logs/CrashReporter/Eclipse_***

Subject: Crash log

This is the only crash log I could find that seemed apropos. There weren’t any Eclipse_**** files.