We’re trying to get a Nokia E75 to work with Lotus Traveler. I could just as well say “we’re trying to get Traveler to work”, because we don’t have any other mobile devices to test it with at the moment.
We’re running a recently upgraded 8.5 Domino Server (was running Domino 8.0.1 with an untested Traveler 8.0.1), on which the Traveler was upgraded to 8.5.1 too. The server is running Http for both iNotes and Traveler. Traveler was installed with default values on the 8.0.1. The only thing that was changed to the Domino configuration was the addition of internet site documents: one default site document with http auth, and one override web rule (Override Session Authentication) for /servlet/traveler*. This was done after the install of Traveler 8.0.1 before the upgrade.
The test fix (LO36929) from IBM was installed after the upgrade to get the E75 to work, but we still can’t get the device to register with the server (initial setup on the mobile) The log on the E75 shows a general error “Cannot connect to server on port 80” and “The server returned an unexpected response”. I have no clue on how to set the logging on the client to more verbose, although I know it’s possible. The Traveler view on the Domino administrator shows the user as being registered after this failed initial sync, but the user has no registered devices.
We can connect to the URL on the server (http:hostname/servlet/traveler) from the mobile.
There is not much knowledge here about the Domino Web server, so I would like to know where to look: should I increase the timeouts in the http configuration doc of the server, should I create my internet site documents in another way or do I need to change anything there? Any clues are greatly appreciated.
Thank you in advance for your help!
Subject: Traveler config
I assume you mean you upgraded Traveler to 8.5.0.1 and not 8.5.1. Anyway - Traveler config in general is performed by Traveler itself, there is usually not much to do unless of course you set NTS_AUTO_CONFIG=false in the notes.ini file. If so, you may want to consider setting to true and restarting to allow Traveler to verify the configuration.
I actually suspect however in this case that the problem is that the Auto Sync port 8642 is not open to the server. Both ports are required for configuration to be successful. Any easy way to check this port is to open a command prompt on a laptop and run:
telnet hostname 8642
If the port is open, you will get a blank screen. If the port is closed you will get an error message. Take the laptop to a location outside your company firewall and test to simulate a device connecting over a carrier network.
Hope this helps.
Subject: NTS_ parameters in notes.ini
Well it’s a very insteresting parameter which I haven’t paid attention before. Could “NTS” parameters only related to Notes Traveler?
I’m asking that cause I’m experiencing that since I’ve installed Traveler my webmail access in Internet Config Sites is pointing to traveler/index.html instead of my redirection database. Could it be possible that it’s cause of this parameter and if yes how should I do to let the webmail site configured correctly?
Although I was looking this thread for a problem of sync on a phone on Windows Mobile 6.1 through a proxy/firewall NetASQ. It works on Symbian S60, i’ll test it on iPhone soon, but the sync doesn’t work on Windows Mobile despite of the phone is detected and registered on the server. I have only this on the phone : “Error(8) Couldn’t complete initial sync on port 8642”. All port (80 and 8642) are open on the NetASQ but i suspect that the firewall or the proxy HTTP is responsible of this problem.
Any idea?
I’m on Domino 8.5.1 migrated from 8.5.0.1 and 8.0.2 before that.
Subject: was Internet Site Doc mishap
Thanks for the help Corey. Current version is indeed 8.5.1.We had misconfigured the Internet Site documents after Traveler 8.0 Install, and they were kept during the upgrade. We uninstalled Traveler, removed the Internet Site documents making sure the Web Server was running OK for iNotes, and reinstalled the server. Internet Site Docs were automatically set by the installation and everything is working fine now.
Subject: Traveler 8.5 on Domino 8.5.0 (64-bit) on Windows 2008 64-bit
Hi,
I am experiencing the exact same problem. However, seems like Traveler 8.5.1 is not in my Passport Advantage list of software as I can only find Traveler 8.5 listed.
Let me try to reinstall Traveler server and let it re-create the internet site document.