If a user loses his phone, is their a way to remotely wipe either his data or Traveler data from his phone?
Also, what does the reset option in Traveler do? Would this wipe the user’s Traveler Data? If this does, can I send the reset user data after I have reset the user’s AD password?
Subject: RE: Lotus Traveler and Remote Kill
If a user loses his phone, is their a way to remotely wipe either his data or Traveler data from his phone?
In 8.0.1, there is not a way to do this. This is a feature that is being worked on for a future release.
Also, what does the reset option in Traveler do? Would this wipe the user’s Traveler Data? If this does, can I send the reset user data after I have reset the user’s AD password?
When the client goes through the configuration wizard and changes the settings (how many days of mail, what apps to synchronize, etc.), that information is stored on the server (in the user’s mail database) in case the device ever loses power (soft reset) and Traveler has to be installed fresh. For “Delete”, that information gets deleted as well as the data that the Traveler server maintains for the user. For “Reset”, that information is NOT deleted but the data the Traveler server maintains for the user is deleted. In both cases, this is just server side data being destroyed and no sort of remote data removal on the device. When either of these are done on the server, the next sync with the device will cause the device to delete all the Traveler data it has and get a new, fresh copy of the data from the server. So, it does destroy the pim data on the device, but only so that it can get a fresh copy of it (in case something had been corrupted).