Lotus Traveler 8.5.1

HCL Domino Domino Forum
1

HelloHaving trouble with Traveler Server 8.5.1.

This is the NSD:

Build: 8.5.1FP1 (64-bit server

Host Name: WEBOS2SEC001

Date: Tue Mar 23 09:05:31 2010

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thread 57/58: [nTRAVELER: 13f4: 1e40] FATAL THREAD (Panic)

FP=0x763686f8, PC=0x76f76d5a, SP=0x763686f8

stkbase=0x76370000, total stksize=77824, used stksize=30984

EAX=0x00000004, EBX=0x00000934, ECX=0x7FFFFFDD002, EDX=0x134d0134

ESI=0x00000000, EDI=0x00000000, CS=0x7FF00000033, SS=0x0000002b

DS=0x00000000, ES=0x00000000, FS=0x7FF00000000, GS=0x00000000 Flags=0x00000287

############################################################

[ 1] 0x76f76d5a ntdll.ZwWaitForSingleObject+10 (0,0,0,0)

[ 2] 0x76d5c0b0 kernel32.WaitForSingleObjectEx+160 (934,7636ba68,0,934)

@[ 3] 0x1008cb17 nnotes.OSRunExternalScript+4151 (3,5,12061184,1)

@[ 4] 0x100870c1 nnotes.FRTerminateWindowsResources+2277 (0,7636dd48,93b8430,100010000000000)

@[ 5] 0x1008fe46 nnotes.OSFaultCleanupExt+622 (0,1008645b,150014,12064ca0)

@[ 6] 0x10090859 nnotes.OSFaultCleanup+29 (0,0,8,8df8080)

@[ 7] 0x100a8ee9 nnotes.OSNTUnhandledExceptionFilter+677 (7636e9e0,12048a90,7636e3e0,31)

@[ 8] 0x1001f0ce nnotes.Panic+682 (19170828,f0102c34,415423f0,1004dcd8)

@[ 9] 0x1004da22 nnotes.OSMemoryUnlock+42 (f0102c34,1004dbc0,1288cde8,1288cd20)

@[10] 0x103924fc nnotes.CHFreeGSM+20 (75f800c0,0,415423f0,10392503)

@[11] 0x103a4b6d nnotes.ICHFreeGSM+9 (fa10700,103a4b6d,fa10700,103a4c23)

@[12] 0x1039dfad nnotes.ICShutdownFree+17 (0,1039dfad,75f80000,0)

@[13] 0x1039df6a nnotes.ICTermICHThread+26 (1918a228,103a9edb,0,103abdd8)

@[14] 0x1039def3 nnotes.ICTermICHState+195 (75f80000,6dc0dfa8,0,0)

@[15] 0x1039dded nnotes.ICShutdown+81 (75f80000,f8b8204,fa10700,6dc0dfa8)

@[16] 0x10393086 nnotes.MCShutdown+50 (7636ee68,10052d24,0,fa10700)

@[17] 0x103942e9 nnotes.MCConvertBodyPartsExt+581 (14090000519B,7636ee60,f8b81b8,1028fcbb)

@[18] 0x103597a6 nnotes.MIMEConvertMIMEPartCC+50 (7636ee68,19440100,c0f9858,20)

@[19] 0x0f876adb travelerca.CNotesDb::ReadDocumentBody+4695 (fa10700,4,6dc0e0e8,7FFFF68D0BC)

@[20] 0x0f87454b travelerca.CNotesDb::ReadDocumentBody+107 (fa10700,f8b9f08,1357,f8bd300)

@[21] 0x0f88cd8a travelerca.Java_com_lotus_sync_dca_access_NativeAccess_jniConvertBodyToHtml+350 (15eeab00,7FFDDA6058F,1CACA5F9BBB13AD,6dc0e0e8)

How can I solsve this? Seems to be a memory issue. The server was originally installed on a WIN2003 32BITS OS. However this problem grew so big that we moved it to a WIN2008 64BIT OS, with 12GB memory. And now it starts again. There are approx 125 user and approx 170 devices which syncronices.

Any suggestions?

Thanks

Regards

Calle

2

Subject: Panic?

Good Afternoon Carl,

I was wondering, are you seeing any particular PANIC errors on the Console or in the NSD? i.e.: “PANIC: LookupHandle: handle out of range” or “PANIC: Insufficient Memory”?

The NSD is to be read from the bottom-up and I can see that the Traveler Function Calls are reading, then there are MIME Conversion Function Calls, then “OSMemoryUnlock”, and then the PANIC occurs.

I recommend first examining the Top 10 Sections in the NSD for any High Memory Blocks or Handle Usage, then examining the Performance Data Section for any High Running Processes.

If the Crashes persist, I suggest opening a PMR with IBM Support and request to speak with the Crash and Performance Team, as they will be able to do a comprehensive review of the data, research the NSD, and provide feedback.

I hope this helps!

Regards,

-Bob

3

Subject: Lotus Traveler 8.5.1 - there are patches

We applied the most recent Traveler patch, technote 24019529 has the details, hope this helps.

4

Subject: Patches helped!

Thanks a million!

Regards

Calle