Lotus Notes Crash NSD Files not being sent

Our Lotus Notes Responsible has contacted myself telling me that he is not receiving any NSD files from Lotus Notes crashes into his Mailin, from our Citrix servers.

We are using Xenapp 4.5 Rollup 3, with Windows 2003 SP2. Lotus Notes 8.5.1.

I see that the service “Lotus Notes Diagnostics” is running on the Server with the folloiwng Path Executable.

“X:\Program Files\IBM\Lotus\Notes\nsd.exe” -svcinvoke -ini “X:\Documents and Settings\All Users\Application Data\Lotus\Notes\Data\notes.ini”

I aswell heard that this is a known issue, but could not find anything about it.

Can anybody confirm this?

Thanks in advance,

Roman