A user is having problems with email - when an email with an attachment is sent to her Lotus Inbox and BlackBerry, the BB unit has the attachment on the email but the Lotus email client inbox does not. They use Lotus 5.09, with a BES server.
Any advice greatly appreciated.
Hunter
Subject: Lotus no attachment,but is on BlackBerry
What is the origin of the mail? In other words, what type of client sent the mail?
There has been a long-standing issue that certain Outlook clients don’t format MIME mail properly when forwarding mail with attachments, and the attachments don’t always show up in the Notes inbox.
Does the size of the email (in bytes, as shown in the Inbox view) make it appear that it could have an attachment?
If the Administrator (or another user) opens her mail fril from a different PC, does the attachment show?
Sometime we’ve found that if the user forwards the mail to herself the attachment could show, something that just came to mind - is this client really at 7.0.2? It seems that the last user we had that experienced this was at 6.5.3 and we upgraded them to 6.5.5 and the attchment showed up.
Subject: RE: Lotus no attachment,but is on BlackBerry
*** U P D A T E ***
Here is what I asked the user to gain more info:
__________________________________ __________________________
Hey,
I have been speaking with some Lotus Notes experts and they need more info:
What is the origin of the mail? In other words, what type of program sent the mail?
Does the size of the email (in bytes, as shown in the Inbox view) make it appear that it could have an attachment?
If the another user opens her mail from a different PC, does the attachment show?
Finally, what version of Lotus is running on the PC in question?
Thanks for your help. If you would like the user to contact me with this information directly just get them to bounce me an email.
Thanks for all your help, have a great evening!
__________________________________ _____________________________
So here is the reply from the user, classic end-user stuff:
Hey Hunter -
It seems to be OK now. It was just that one day when the user wasn’t receiving attachments. She’s not had a repeat performance since then thankfully.
Thanks for following this up. I’ll be sure to let you know if it happens again.
Cheers
Subject: This must make you feel happy
Not only is it OK now, they also promise to come back to you the very second, it happens again … 
Subject: RE: This must make you feel happy
Happy they are not complaining anymore…
Thanks for your posts.