Lotus Domino 7.0.3 crash

HCL Domino Domino Forum
1

Hello,

Our Lotus Domino serer crashes, since we’ve updatet it to R 7.0.3 (from 7.0.2 FP2).

Each time it’s crashing there are corrupt emails in the mail.box(es). After moving the working emails to new mail.box(es) the change to “hold”. As soon as I select “Resend selected held messages” the server crashes again. :frowning:

I also copied the summary of the NSD file. Does anyone know that problem or have an idea what it could be and how to fix?

By the way, we use Trendmicro V3.

Thanks and best regards,

Nadya

Started at: Thu Nov 15 11:25:26 2007

Ended at: Thu Nov 15 11:26:12 2007

Time Spent: 00:00:46

Generated Messages:

INFO (0): Generating core dump for [nSMDreal: 0b60] (coreflags=0, exp=180f29c, dbgver=6.6.0007.5)

INFO (0): Generated core dump file D:\Lotus\Domino\Data\IBM_TECHNICAL_SUPPORT\core_nSMDreal_W32I_MailHub1_2007_11_15@11_25_26.dmp

INFO (0): Memcheck running stand-alone

INFO (0): Walk mem for process nservice (4d4)

INFO (0): Walk mem for process nSERVER (5c4)

INFO (0): Walk mem for process nevent (7c0)

INFO (0): Walk mem for process nReplica (ab8)

INFO (0): Walk mem for process nRouter (ac0)

INFO (0): Walk mem for process nUpdate (ad4)

INFO (0): Walk mem for process nAMgr (b14)

INFO (0): Walk mem for process nAdminp (b20)

INFO (0): Walk mem for process nSched (b2c)

INFO (0): Walk mem for process nCalConn (b34)

INFO (0): Walk mem for process nRnRMgr (b44)

INFO (0): Walk mem for process nSMDemf (b54)

INFO (0): Walk mem for process nSMDreal (b60)

INFO (0): Walk mem for process nSMDsch (b6c)

INFO (0): Walk mem for process nSMDmon (b74)

INFO (0): Walk mem for process nSMTP (b7c)

INFO (0): Walk mem for process nAMgr (c28)

INFO (0): Walk mem for process nprocmon (c44)

INFO (0): Walk mem for process nmtc (c50)

INFO (0): terminated process [nservice: 04d4]

INFO (0): terminated process [ nSERVER: 05c4]

INFO (0): terminated process [ nevent: 07c0]

INFO (0): terminated process [nReplica: 0ab8]

INFO (0): terminated process [ nRouter: 0ac0]

INFO (0): terminated process [ nUpdate: 0ad4]

INFO (0): terminated process [ nAMgr: 0b14]

INFO (0): terminated process [ nAdminp: 0b20]

INFO (0): terminated process [ nSched: 0b2c]

INFO (0): terminated process [nCalConn: 0b34]

WARNING (3): can’t get process 0x5e4 status

WARNING (0): failed to match open view DBH=30

ERROR (0): Bad chunk desc 0

ERROR (0): Bad memchunk desc 0 (256)

ERROR (0): NSD thread b90 got system exception: ACCESS_VIOLATION (3221225477)

ERROR (0): exception(0): NSD thread b90 got system exception: ACCESS_VIOLATION (3221225477)

ERROR (0): invalid handle 1701069166

ERROR (0): NSD thread b28 got system exception: ACCESS_VIOLATION (3221225477)

ERROR (0): NSD thread b28 got system exception: ACCESS_VIOLATION (3221225477)

ERROR (0): exception(0): NSD thread b28 got system exception: ACCESS_VIOLATION (3221225477)

ERROR (0): failed while analyzing/dumping process [ nSMTP: 0b7c] memory

ERROR (0): invalid handle 1701069166

ERROR (0): got system exception: ACCESS_VIOLATION (3221225477)

ERROR (0): operation failed: resource usage summary-- got system exception: ACCESS_VIOLATION (3221225477)

2

Subject: Lotus Domino 7.0.3 crash

Hi,

Post the FATAL THREAD section of your NSD with the few lines under it

http://www-10.lotus.com/ldd/nd6forum.nsf/55c38d716d632d9b8525689b005ba1c0/92d3876c4e4f140a852572810008ea9d?OpenDocument

JYR

3

Subject: RE: Lotus Domino 7.0.3 crash

Here we go…

############################################################

FATAL THREAD 5/13 [nSMDreal: 0b60: 0d80]

FP=0x0a461888, PC=0x05467280, SP=0x10413198

stkbase=10420000, total stksize=126976, used stksize=52840

EAX=0x00000001, EBX=0x00000000, ECX=0x00000000, EDX=0x00000038

ESI=0x0a462690, EDI=0x00000008, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010202

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

[ 1] 0x05467280 nSMDreal.PR_decomposeRegistrationKey+75584 (65707954,6574203a,632f7478,6e656c61)

############################################################

PASS 2 : FATAL THREAD with STACK FRAMES 5/13 [nSMDreal: 0b60: 0d80]

FP=0a461888, PC=05467280, SP=10413198

stkbase=10420000, total stksize=126976, used stksize=52840

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

Disassembly of c. 10 instructions before and after faulting address 5467280:



    05467276 90               nop

    05467277 90               nop

    05467278 90               nop

    05467279 90               nop

    0546727a 90               nop

    0546727b 90               nop

    0546727c 90               nop

    0546727d 90               nop

    0546727e 90               nop

    0546727f 90               nop

FAULT ->05467280 8b4138 mov eax,[ecx+0x38] ds:0180afa6=00000000

    05467283 c3               ret

    05467284 90               nop

    05467285 90               nop

    05467286 90               nop

    05467287 90               nop

    05467288 90               nop

    05467289 90               nop

    0546728a 90               nop

    0546728b 90               nop

    0546728c 90               nop

    0546728d 90               nop

Detected truncated call stack (small number of frames)

---------- Dump of stack from SP to stkbase ----------

        10413198 3C494605 08000000 9026460A 63494605 | <IF. .... .&F. cIF. |

        104131a8 08000000 E5904705 6ED0C710 2090C710 | .... ..G. n...  ... |

        104131b8 343B4110 D4394110 2090C710 08000000 | 4;A. .9A.  ... .... |

        104131c8 00000000 00000000 00000000 00002011 | .... .... .... .. . |

        104131d8 00000000 00000000 A0654C05 10000000 | .... .... .eL. .... |

        104131e8 00000000 00000000 00000000 00000000 | .... .... .... .... |

        104131f8 F023460A E426460A 3029460A CC8C4C05 | .#F. .&F. 0)F. ..L. |

        10413208 10000000 00000000 00000000 00000000 | .... .... .... .... |

        10413218 10000000 E8CFBF10 38D0BF10 38D0BF10 | .... .... 8... 8... |

        10413228 09000000 00000000 00000000 00000000 | .... .... .... .... |

        10413238 00000000 00000000 00000000 00000000 | .... .... .... .... |

############################################################

PASS 3 : FATAL THREAD with PARAMETER DATA 5/13 [nSMDreal: 0b60: 0d80]

############################################################

[ 1] 0x05467280 nSMDreal.PR_decomposeRegistrationKey+75584 (65707954,6574203a,632f7478,6e656c61)

4

Subject: RE: Lotus Domino 7.0.3 crash

You will need to contact TrendMicro, the stack is not related to Domino

1] 0x05467280 nSMDreal.PR_decomposeRegistrationKey+75584 (65707954,6574203a,632f7478,6e656c61)

Is it a new version or somethning like that. Is it registered?

JYR

5

Subject: RE: Lotus Domino 7.0.3 crash

We had the same issue with 7.0.2 FP2. Applying the latest SP’s and Fixpack’s from TrendMicro fixed it for us. Haven’t had a problem since.

6

Subject: RE: Lotus Domino 7.0.3 crash

Thanks guys! I really appreciate your help!

7

Subject: RE: Lotus Domino 7.0.3 crash

Well, it’s definitely the Trend Micro code that is crashing. You should probably give their support folks a call.