Hi
My lotus domino service is going down unexpectedly 3/4 times per day. and event logue i am seeing 7034 err.
can any one help me pls, why it is happaning, and how to resolve this problem.
sam
Subject: lotus dimino consule going shutdown unexpectedly
Hi
We need more infos.
Can you post the FATAL THREAD section of the NSD files with the few lines under it
For example:
############################################################
FATAL THREAD 1/2 [ domdsm:107a8:67076]
FP=0x0012a34c, PC=0x60069a86, SP=0x0012a2f0, stksize=92
EAX=0x01a3088c, EBX=0x01a48650, ECX=0x0000bffe, EDX=0x01a325e6
ESI=0x00004000, EDI=0x0032ff78, CS=0x0000001b, SS=0x00000023
DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010206
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
@[ 1] 0x60069a86 nnotes._fdDelete@4+118 (4000,12a368,608770ef,4000)
@[ 2] 0x60069a0c nnotes._OSFileClose@4+12 (4000,12adc0,12a380,60872ea7)
@[ 3] 0x608770ef nnotes._sqloclose+15 (4000,12b59c,5010,0)
@[ 4] 0x60872ea7 nnotes._sqlpgclf+71 (12adc0,1aaa2cb,70,1aaa2f3)
@[ 5] 0x60885458 nnotes._sqlpgfdl+616 (12b9a4,1aaa2cb,41,12be44)
@[ 6] 0x60876a6f nnotes._sqlpgcdl+927 (12bf44,12b9a4,0,12be44).
Date
Topic
Frequently asked question - How to analyze Notes/Domino NSDs? (Jean-Yves Riverin)
or call IBM support.
JYR
Subject: RE: lotus dimino consule going shutdown unexpectedly
hi jean
My problem has solved after done some windows update–> Re start my server , after that till now that problem has not arrised, thanks for ur response
sam
Subject: RE: lotus dimino consule going shutdown unexpectedly
The problem listed above has occurred to us just today. It has only happened twice today and after a restart the problem seems to have disappeared. Needless to day I’m not really ahppy with that & I’d like to find the initial cause.
The exerpt from the nsd file is included below:
############################################################
FATAL THREAD 49/61 [ nhttp: 0988: 0aec]
FP=0x12a47cf0, PC=0x60008cd0, SP=0x12a47cf0
stkbase=12a50000, total stksize=262144, used stksize=33552
EAX=0x00000000, EBX=0xffffffff, ECX=0x12a480f8, EDX=0x00000001
ESI=0x12a480f8, EDI=0x00000002, CS=0x0000001b, SS=0x00000023
DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010246
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
@[ 1] 0x60008cd0 nnotes._Cstrlen@4+16 (0)
@[ 2] 0x0049aacf NINOTES.NCDfield::Init+31 (12a47f94)
@[ 3] 0x00572291 NINOTES.HuDocNote::ShimmerConvertEmbeddedImagesToAttachment+593 (127fd17c)
@[ 4] 0x00572449 NINOTES.HuDocNote::ShimmerConvertImagesToAttachment+57 (127fd17c)
@[ 5] 0x00572f9f NINOTES.HuDocNote::SetFieldValuesPass2+191 (32)
@[ 6] 0x005756c6 NINOTES.HuDocNote::SetItemValues+38 (127fd17c)
@[ 7] 0x0055e7e9 NINOTES.Haiku::ProcessEditAction+249 (127e6014)
@[ 8] 0x0055f4a0 NINOTES.Haiku::HandleDominoCmd+576 (127e6014)
@[ 9] 0x00556d39 NINOTES.Haiku::HandleCmd+793 (127e6014)
@[10] 0x00441a56 NINOTES.CmdHandlerBase::PrivHandle+102 (127e6014)
@[11] 0x00440189 NINOTES.CmdHandler::PrivHandle+121 (127e6014)
@[12] 0x004411dd NINOTES.CmdHandler::Handler+221 (127e6014)
@[13] 0x004378da NINOTES.Cmd::Execute+58 (7fbc228)
@[14] 0x0047bace NINOTES.$L171905+792 (7fbc238)
@[15] 0x0047df7f NINOTES._InotesHTTPProcessRequest+47 (7fbc238)
@[16] 0x10015354 nhttpstack.HTInotesRequest::ProcessRequest+36 (7fbbf3c)
@[17] 0x10010c0d nhttpstack.HTRequestExtContainer::ProcessRequest+941 (5)
@[18] 0x1001fdf0 nhttpstack.HTRequest::ProcessRequest+1904 (0)
@[19] 0x10025351 nhttpstack.HTSession::StartRequest+897 (feb6fd6)
@[20] 0x1002c70f nhttpstack.HTWorkerThread::CheckForWork+399 (3)
@[21] 0x1002cc28 nhttpstack.HTWorkerThread::ThreadMain+88 (feb6fca)
@[22] 0x60103d20 nnotes._ThreadWrapper@4+208 (0)
[23] 0x77e6608b KERNEL32
Your thoughts are much appreciated.
Subject: RE: lotus dimino consule going shutdown unexpectedly
HTTP crash when DWA user sends a message with an embedded imagehttp://www-1.ibm.com/support/search.wss?q=1158774
Answer
There are actually two different, but similar, crashes.
First crash: ShimmerConvertEmbeddedImagesToAttachment (SPR COLY6Y2J3Q)
Second crash: ShimmerConvertCidImagesToAttachment (SPR BRIS5TXQJU)
SPR BRIS5TXQJU is fixed in 6.5.6; 6.5.5 FP3; 7.0.2 FP2; 7.0.3; 8.0.
Excerpt from the Lotus Notes and Domino Release 6.5.6 MR fix list (available at IBM Developer):
SPR# BRIS5TXQJU - Fixed an HTTP crash during image conversion under certain circumstances. This problem rarely occurs in 6.5x but code changes make it more likely in 7.0.2 FP1.
SPR COLY6Y2J3Q is fixed in 7.0.2 FP2; 7.0.3, 8.0.
Excerpt from the Lotus Notes and Domino Release 7.0.3 MR fix list (available at IBM Developer):
SPR# COLY6Y2J3Q - Fixed an HTTP page rendering crash. This regression was introduced in 7.0.2 FP1.
To avoid this crash until the fix can be applied to the server, the Domino Web Access user should not Forward or Reply with History, to the message containing the attachment.
Subject: RE: lotus dimino consule going shutdown unexpectedly
Excelent!
Thank you Jean-Yves.