Losing print settings - cause(s)?

Some users that I support use a local (non-replicating) application that prints to 4" x 7.5" cards. Periodically, some of them report that their print settings for this application have been lost, and are set at 8.5" x 11" with 1" margins.

My investigation into this has taught me that print settings are stored in desktop6.ndk, because deleting it consistently causes customizations to be lost. However, I am not able to identify anything else that will lose print settings. Can you weigh in with your observations of what loses page settings?

Subject: Losing print settings - cause(s)?

did you find a fix for this? I am having the same problem, but the desktop6.ndk file is not getting deleted. Thanks- lrosener@yahoo.com