iPhone Will not Connect

hcl-bot · November 19, 2009, 11:01am

I must be the only person in the world seeing this issue.

Had a user with an iPhone accessing his mail from Domino 8.0.2FP2 using the redirector

Installed Domino 8.5.1 on the only server

Installed Lotus Traveler 8.5.1 using all defaults (serverlet/traveler as home page)

I can telnet to ports 80 & 443 & 8642

Following directions had iPhone browse to server

I can see on the iPhone that the server is contacted and is getting to /serverlet/traveler

but is never identified as an iPhone!

What I can see is

Lotus Notes Traveler server is available.

No devices have synchronized for CN=user

HELP!

hcl-bot · November 20, 2009, 9:31am

Subject: RE: iPhone Will not Connect

might be a silly question - but did you go through the registration process for the I-Phone?

See this Info Center topic:

http://publib.boulder.ibm.com/infocenter/domhelp/v8r0/topic/com.ibm.help.lnt851.doc/Apple_account_create.html

hcl-bot · November 20, 2009, 5:20pm

Subject: I am iPhone Illiterate

Hi Corey,

I am not familiar with the iPhone at all, but did watch its owner set up an account on it. I’ll have him go back over that process and let you know what happens.

Thanks for your interest in my issue,

Bob

hcl-bot · November 25, 2009, 5:10pm

Subject: Trying AST

We got an iPhone app called AST (ActiveSynch Tester) and it says we have some DNS issue.I can still telnet to the server from the internet on ports 80,443,8642

I also have browsed through all the Traveler log files and found that Traveler knows that we have been trying to synch and that we have an iPhone!

Will keep you informed…

hcl-bot · December 8, 2009, 3:03pm

Subject: Still No Luck

Our server gets to the internet via an ISP. Of course the ISP claims they are not at fault.What to do? What to Do?

hcl-bot · December 17, 2009, 10:29am

Subject: Still Trying

Still no luck getting iPhone to register.

My next idea is to re-install Traveler and this time install all options. Last time I installed only server as I have no devices other than iPhone.

Do I need to uninstall first? Think I should not need to.

Still trying…

hcl-bot · December 22, 2009, 4:42pm

Subject: RE: Still trying

Bob, I had the same issue. I also only installed Traveler Server because iPhone doesn’t use the client. So, after installing just the Traveler Client ontop of existing Traveler Server install. Went to my servlet/traveler site with the iPhone and bam the ‘Configure Apple Device’ option showed. Hope you got your’s working too.

hcl-bot · January 5, 2010, 10:18am

Subject: Right You are

Thanks 1,000,000

Works for me too

Bob

hcl-bot · January 5, 2010, 10:24am

Subject: IT’S ALIVE!

Well I finally got my iPhone to connect and process mail. The problem was I only read the documentation 3 times where it said that the Client install was only needed for Nokia and Windows mobile phones:“The client software is not needed for Apple devices”

So I did not install it initially. I should have read the documentation 3 more times so I could appreciate the subtleties

NOTA BENE:

Install both the Traveler Server and Client if you want it to work!

Bob

hcl-bot · January 8, 2010, 2:12pm

Subject: iPhone and Client Software

Yes - sorry for inconvenience. The Info Center is not clear on that point. Technically the client software is not needed to sync the iPhone device, however you would have to follow the instructions to manually configure the device. To use the Auto profile generation feature you need the client software portion installed. Note this is fixed in the next release.