After upgrading the Domino Server from 8.0.2 to8.5.1 FP1, I changed a users mail template to mail8.5. Using a iPhone he’s now able to authenticate and get the ultralite mode page.
But after selecting the inbox, the screen displays “initializing” and nothing more happens.
Thank you for any help!
Subject: Firmware?
What version of the firmware is this iPhone running with?
Subject: Firmware
Iphone is running with v 3.1.2 (the latest).
Subject: Configuration
Is this a new user, or a previously existing user who upgraded from the mail8 template?
Are there any proxies in your setup?
Does the url the user’s mail file contain any accented or other non-English characters?
Subject: Configuration
Hello Eric
The user upgraded from mail8 to mail85 an had previously access via iPhone.
There aren’t any proxies. Also the url doesn’t contain special characters.
Subject: iPhone settings
What are the JavaScript and Accept Cookies settings on the iPhone?
Is anyone else having problems?
Subject: large database
It seems to be a problem with the size of the database or the number of documents. This users database is 1,5GB and contains over 10’000 documents. He was successful with another db with only a few document.
I posted a new topic (WEBB82XFSQ) because it’s not clearly an iPhone issue.
Subject: Activity
Are other iPhones having this issue?
Also when you see the ‘Initializing’ message, does it look like the browser is refreshing or waiting? Do you see the Browser progress gauge in the address bar? What does it look like its doing?
The next step will be to enter a PMR so we can investigate this more formally.
Subject: Activity
I changed only one iPhone users mail template yet, so I can’t tell if anyone else is having this problem. Also we currently have only one iPhone at our location.
The user answered your question as follow:
“it’s refreshing constantly (progress bar refreshing like every couple of seconds) and remains on Initializing”
In the Domino Webserver Log I noticed 3 consecutive entries repeated almost every second
during the whole browsers wait time:
Request: GET /mail/amolari.nsf/iNotes/Mail/?OpenDocument&Form=m_MailView HTTP/1.1
Status: 200 OK (Request fulfilled)
Request: GET /mail/amolari.nsf/iNotes/Mail/?OpenDocument&Form=m_StyleSheet_iDevice&MX&TS=20091106T143311,81Z HTTP/1.1
Status: 200 OK (Request fulfilled)
Request: GET /mail/amolari.nsf/iNotes/Mail/?OpenDocument&Form=m_Script_iDevice&MX&TS=20091106T143311,81Z HTTP/1.1
Status: 200 OK (Request fulfilled)
Maybe this is helpful.
Subject: problem solved
The user worked with his database via PC webbrowser for a while using several views like"all documents" (what he previously only did via
Notes client or iPhone).
Surprisingly, after that he was able to access his documents on the iPhone.