IP Address Behavior - confusing

Hello,

Recently I setup a document where users could anonymously vote on items via browser while I captured their IP Address to ensure that they only vote once.

In our Dev environment this worked fine; however, when I move this to production server I only get the server’s IP address.

I compare the server documents bet dev and prod to see if there is something different, but I haven’t noticed any big differences.

This behavior occurs when they compose a clean document as well as open an existing one in prod.

Any ideas how to resolve this?

Thanks

Subject: IP Address Behavior - confusing

How are you getting the IP address? I have a web app w/ the field Remote_Addr on the form, and it appropriately gets the end user’s IP address.

Subject: RE: IP Address Behavior - confusing

Hi Tom,

I have the field on the form remote_addr. It is so strange how in dev it works perfectly, but as soon as I go to production it does not.

I wonder if there is some setting in the server document that could cause this?

Subject: RE: IP Address Behavior - confusing

Well- my guess would be a firewall issue- let’s say your application server sits outside your firewall so both “inside users” and “Outside users” can access it. All of your “Inside users” would have the IP address of the company’s firewall & the “outside users” would have more correct values (well, you see, they might be behind firewalls too-) :wink: