"Invalid or nonexistent document" when forwarding certain messages

HCL Domino Domino Forum
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Hi all-

I just recently upgraded my Notes client & mailfile to 8.5. I monitor a mailbox other than my own that still resides on a Domino 6.5.5 server, and is still using the 6.5.5 mail template. Periodically, I will try to forward a message from the 6.5 mailbox, and I am presented with the error “Invalid or nonexistent document”.

A co-worker who still runs 6.5 is able to forward without issue. this does not happen with every message, and I have yet to discover a commonality amongst those that throw the error.

Anyone seen this yet?

Thanks!

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Subject: Supported configurations

You should always use a template version that is the lowest between the server and client. Templates are frequently updated with the latest available libraries.

Title: Supported configurations for Notes and Domino 8.5

Doc #: 1358406

URL: http://www.ibm.com/support/docview.wss?rs=899&uid=swg21358406

Your may or may not be related to your template version. As a test considered backing down your template.

This technote is from an older release but test the scenario and see if it applies. But if reverting to a supported configuration solves the issue then that is what is recommended.

Title: Error: ‘Invalid or non-existent document’ when forwarding mail message with attachment

Doc #: 1092805

URL: http://www.ibm.com/support/docview.wss?rs=899&uid=swg21092805

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Subject: Technotes

Thanks for your reply

I looked at both technotes, and we are using a supported configuration. The Mailfile that uses the 6.5 template is being accessed with a Notes 8.5 client - which, unless I read it wrong, should be supported.

The 2nd technote references messages with attachments received from outside parties. The messages I am experiencing problems with are all internal mail - might or might not have attachments. I suppose it’s nothing terribly major, as that problem mailfile will be upgraded to 8.5 in the near future. Hopefully that will take care of whatever glitch is occurring.

I appreciate your time & ideas!

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Subject: My apology 6.5 not 8.5

I thought I read you were running a 8.5 template. If you are running a supported template try one or more of the following:* Using another user’s 6.5 client open your mail file with your id and verify if the issue remains on a specified document

  • Copy a problem document from your mail file to another mail file (if access issues use a blank db as an intermediate step). Test forwarding with another users mail db and id file using an 8.5 client and 6.5 client.

Consider contacting support with a reproducible scenario if:

  • You cannot recreate bad behavior with 6.5 client with same mail db and id file

  • You cannot reproduce bad behavior after copying document to mail db being accessed with 6.5 client but can reproduce when coping to mail db being accessed with 8.5 client

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Subject: Problem just ocurred again

I am running Notes 8.5 client, and MY mailfile is using the 8.5 template.

From my 8.5 client, I am also accessing another mailfile (help desk stuff) - it is using the 6.5 mail template.

2 internally sent messages just arrived to the 6.5 mailfile - one I could forward, the other I could not (invalid or nonexistent document). I just can’t figure out why one message will go & the other throws an error. Odd.

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Subject: If you have a reproducible…

If you have a reproducible scenario consider opening a PMR with support. You would need to provide a database with two example documents.