Invalid or nonexistance document when try to user move name in admin4

Hi,

I’ve certified an user with another certifier,but in admin4 database when i see in ‘user move name ’ it show old name …when i go for complete move to selected entries for the user it thrown error.When I checked certlog.nsf found error ’ Invalid or non-existance document’

Can anyone please help me out in this regard.

Thanks