Invalid or non existent document..can't delete the email

HCL Domino Domino Forum
1

Hi all,

Please be gentle with me as I am a new member on this forum!!

I have got a user that has received an email and can’t open it due to the following response…

Invalid or non existent document.

I have got the user to to get the sender to send it again, but I can’t delete this one?

Any ideas?

2

Subject: Invalid or non existent document…can’t delete the email.

This problem occurs when you get some sort of view corruption.

Two options are available to you:

  1. Request the user to open their mailfile and hold down the ‘Ctrl + Shift + F9’ keys simultaneously. This should force a rebuild of all views in the mail and deleted document should disappear.

  2. If the above step didn’t work then issue the following command on the domino server console:

load updall mail\mailfile.nsf -r

(replace ‘mailfile.nsf’ with the correct filename of the user’s mailfile)

If the deleted document is still there then also issue the following command on the server console:

load fixup mail\mailfile.nsf

(again replace ‘mailfile.nsf’ with the correct filename of the user’s mailfile)

3

Subject: RE: Invalid or non existent document…can’t delete the email.

Alex,

you are a legend! I used the load fixup mail\mailfile.nsf

command (the other 2 things I’d already tried to no avail) I can actually VIEW the email as well as delete it which is even better!! Thanks alot!