Hi,
We are having an on going problem with our mail server when we send out mails. We often send mail to a 3rd party, and CC in a local address (it@ourdomain.com) in the hope that when the recipient of the mail does a “reply all”, we will all be kept in on the progress of a support issue. However, when mail to an internet address is CCed to a group, the “reply-to” address comes up in the format it@[ourdomain].[ourdomain].com - mail sent to this address obviously bounces. Is there any way we can prevent this from happening.
So far, we have tried:
-
Update the server from v 6.5.1 to 6.5.2 to 6.5.3
-
Update to clients (same releases)
-
Specify an internet mail address for the group
-
Set up other test groups (same problem for all)
-
Changed purpose of group (multipurpose, mailing list etc)
I don’t think there is much else to try really!!
If any one has any ideas on this, they would be much appreciated.
Damian
Subject: Internet mail address for group problem
Check:
Look in Domino Administrator> Configuration > Messaging > Configuration
Make sure International Mime setting checkbox is checked on
On the Mime tab > Outbound>
Lookup Internet address for all Notes addresses when Internet address is not defined in document: Enabled
On the Advanced tab > Outbound>
RFC822 phrase handling: Use CN as phrase
Bounce the Router, SMTP, and POP3 tasks.
If this is correct take a look here:
Technote: 181734.
Set the Notes Domain to our domain, bounce the server, the groups internet addresses workes without appending the domain.
Subject: RE: Internet mail address for group problem
Hi,
Thanks for your response. I have checked those settings and it all appears to be correct. I also checked the technote, but again, all the solutions it suggested already appear to be correct.
One thing i did notice however, was that we have our mail domain set up in the “Local primary Internet domain”, but also some alternative .coms which are not used, but are registered to the company in the “Alternate Internet domain aliases” field.
I have managed to get round the problem temporarily - I made a copy of the group and renamed it. I then set a person up with the same name as the original group, and set up a rule for all mail recieved into that mail box to be forwarded to the internal group. I have tested this and it works, although it is not ideal.
Cheers,
Damian
Subject: RE: Internet mail address for group problem
Oh, one more thing. I assume in saying “bounce the router, smtp and pop3 tasks” you mean to restart the server? I have not been able to do that as of yet as it would need to be done out of hours, but I should hopefully be able to do this tonight.