Hi
Our user sent an email to an external party, together with a group of internal users. When user sent out the email the “TO” and “CC” field looks like this:
From: z/OU/internal
To: xxx@external.com
cc: a/OU/internal, b/OU/internal, c/OU/internal, d/OU/internal, e/OU/internal, f/OU/internal
However, when the external user make a reply, the internet addresses of those people in the cc List get mixed up. It will appear to be like this:
From: xxx@external.com
To: z@internal.com
cc: a a@internal.com, b c@internal.com, c d@internal.com, d e@internal.com, e e@internal.com
As a result, b did not receive any email from external party.
Note: b has got internet address, and there’s no problem translating b’s Notes address to Internet address at other times.
Pls advise, as this can result in inconsistencies of mails.
Regards
Rus