Internal browser cannot access sites outside of Intranet

HCL Domino Domino Forum
1

I’ve just upgraded from Notes 8.0.1 to Notes 8.5 Beta 2. For some reason I can no longer use the internal browser to access sites outside the corporate intranet.

The upgrade went pretty smoothly: uninstall 8.0.1, install 8.5, start 8.5, kill 8.5 after it becomes unresponsive, start 8.5 again and everything seems hunky-dory. Mail, calendar, widgets are all there, Sametime is working, activities come up etc.

At least, everything aside from the internal web-browser. Specifically, I can browse any intranet sites without a problem, but cannot access any internet sites.

When I open a browser tab/window I get the error “ACTION CANCELED [sic] - Internet Explorer was unable to link to the Web page you requested. The page might be temporarily unavailable.”

If I then type in any external address (e.g. news.bbc.co.uk or search.yahoo.com, I get the error "The page cannot be displayed -

The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings. [Cannot find server or DNS Error]"

If I run Internet Explorer outside of notes from either the desktop shortcut, start menu or via “Start → Run → iexplore” I have no problems access any sites.

There are no proxy servers set-up in any of my Locations.

Any suggestions?

2

Subject: May be caused by local firewall setting.

It look like that the browser is blocked by your local firewall while navigate to Internet. Please make sure the IEOOP.exe (IEOOP Module) is permitted to access internet in your local firewall setting. Please be aware that, there might be multi-records of ieoop.exe shown up in the setting page, and you need to find out the correct one and modify it appropriately.

3

Subject: Problem sorted, thanks!

Excellent support! Thanks.

4

Subject: Embedded browser can’t access internet

I met the same problem as Alexander.Try to allow the IEOOP.exe in the firewall setting but still can’t access the internet… any other suggestion?

5

Subject: fixed the problem

Some configuration of preference changed and fixed