Integrated Sametime 8

HCL Domino Domino Forum
1

We are having a sporadic issue with users who are using the integrated Sametime 8 client in Lotus Notes 8.0.1 CCH1. When a user try’s to start a chat session with someone else, running same version of application, they get an error:

“There was an error opening a chat session with xxxx… Please try again later or contact your System Administrator. Reason: 0x80000005”

xxxx represents the persons name that they are trying to start a chat with. This doesn’t occur with everyone in their contact list. Usually the next day the issue will resolve it’s self. Meaning the user can start a chat with the same person without getting an error.

Anyone else seen this?

2

Subject: 0x80000005 ST_ELEMENT_NOT_FOUND - The element is non-existent

No idea what that means. Do you have anything like server based chat logging services installed? If the users logoff Sametime and back in does it work ok?

3

Subject: Sametime chat

It appears that a user can shut down Lotus Notes and log in again as a work around. interesting thing is, when the error is displayed it is not happening to everyone in their contact list. Only too a few. I have only been able to have one user shut down Notes,restart Notes, log into Sametime, the same person they tried to start a chat with is now working correctly.