Hi,
I installed Notes 8.5 succesfully, but the application crashes everytime I try to start. First time I tried to install over 8.0.2, then I uninstalled everything, deleted the notes folder and start a clean installation, same problem. Usually I can upgrade without any problem, so I am not used to read the nsd file. What I am supposed to look at? Here is a part of the file:
Host Name : NASH120
User Name : SYSTEM
Date : Wed Jan 21 13:28:15 2009
Windows Dir : C:\WINDOWS
Arguments : “C:\Program Files\IBM\Lotus\Notes\nsd.exe” -dumpandkill -termstatus 1 -dlgopts showwait -crashpid 4076 -crashtid 812 -runtime 300 -ini “C:\Program Files\IBM\Lotus\Notes\notes.ini” -svcreq 128
NSD Version : 8.5.00.8318 (Release 8.5)
OS Version : Windows/XP 5.1 [32-bit] (Build 2600), PlatID=2, Service Pack 3 (2 Processors)
Build time : Sat Dec 6 01:58:24 2008
Latest file mod : Fri Nov 14 21:25:15 2008
Notes Core Version : Release 8.5 (32-bit client)
Notes Standard Version : 8.5_20081211.1925
<@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@>
Section: System Data → OS Process Table (Time 13:28:18)
<@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@>
<@@ ------ System Data → Active Users (Time 13:28:18) ------ @@>
…
<@@ ------ Notes Process Info → Call Stack for Process :: [ NLNOTES: 0fec] (Time 13:28:19) ------ @@>
############################################################
thread 1/4: [ NLNOTES: 0fec: 032c]
FP=0x0013a628, PC=0x7c90e4f4, SP=0x0013a5c4
stkbase=0x00140000, total stksize=32768, used stksize=23100
############################################################
[ 1] 0x7c90e4f4 ntdll.KiFastSystemCallRet+0 (2dc,493e0,0,13add8)
[ 2] 0x7c802542 kernel32.WaitForSingleObject+18 (2dc,493e0,13b56c,13b221)
@[ 3] 0x601a2e75 nnotes.FRSendCommandToService+789 (13adf8,13b1f8,13b221,0)
@[ 4] 0x601a3aaf nnotes.OSRunExternalScript@8+1055 (12c,1)
@[ 5] 0x601a402f nnotes.FRTerminateWindowsResources+975 (1,1000,1,0)
@[ 6] 0x601a43f8 nnotes.OSFaultCleanupExt@24+888 (11c6a14,1000,0,0,0,13b894)
@[ 7] 0x601a447a nnotes.OSFaultCleanup@12+26 (0,1000,0)
@[ 8] 0x601af924 nnotes.OSNTUnhandledExceptionFilter@4+276 (13c3b8)
[ 9] 0x7c864031 kernel32.UnhandledExceptionFilter+455 (13c3b8,0,0,0)
[10] 0x7c34c456 MSVCR71._XcptFilter+351 (0,13c3b8,7c34246e,13c3c0)
@[11] 0x00401edb NLNOTES.WinMainCRTStartup+471 (11cfb0,7c90e900,7ffdf000,0)
[12] 0x7c817067 kernel32.RegisterWaitForInputIdle+73 (401d04,0,78746341,20)
INFO (0): Generating core dump for [ NLNOTES: 0fec] (coreflags=0, exp=17cca5c, dbgver=6.8.0004.0)
INFO (0): Generated core dump file C:\Program Files\IBM\Lotus\Notes\Data\IBM_TECHNICAL_SUPPORT\core_NLNOTES_W32I_NASH120_2009_01_21@13_28_15.dmp
############################################################
FATAL THREAD 1/4 [ NLNOTES: 0fec: 032c]
FP=0x0013c7e4, PC=0x631def86, SP=0x0013c794
stkbase=00140000, total stksize=32768, used stksize=14444
EAX=0x7c90e900, EBX=0x00000000, ECX=0x83ec8b55, EDX=0x00030002
ESI=0x0013c800, EDI=0x63c55fc4, CS=0x0000001b, SS=0x00000023
DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010246
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
@[ 1] 0x631def86 nnotesws.getWmiString+838 (63c55fe8,63c55fd0,63c55fc4,13c800)
@[ 2] 0x631dd795 nnotesws.isVirtualByWmi+37 (1,13d62b,0,0)
@[ 3] 0x631d21e8 nnotesws.GetHwMAC+104 (631d2e6b,1cc,1,13d818)
############################################################
PASS 2 : FATAL THREAD with STACK FRAMES 1/4 [ NLNOTES: 0fec: 032c]
FP=0013c7e4, PC=631def86, SP=0013c794
stkbase=00140000, total stksize=32768, used stksize=14444
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
Any help would be very appreciated.
Thanks in advance,
Genevieve