INotes windows 7 problem

I have a user who’s using a 8.5.3 notes template. Which works fine with notes client 6.5.4. But if the user opens the Inotes interface using the web it opens with Annonymous then in brackets the users name. The user is set up correctly. I have reverted the template back to 6.5.4 then upleaded 8.5.3 again, the user has manager rights to mailfile. can some please advise if they have come accross this before.

Thanks