Inotes Warning Sorry, We were unable to process

HCL Domino Domino Forum
1

We are having a problem with laptops using dialups through an ISP to our web server. When we login to the inotes interface through the internet with a modem we can see the Inbox interface and all the message headers but when we double click to open a message it will not open the message. It just hangs with the following error.

“iNotes Warning. Sorry, we were unable to process your request at this time. If you are unable to continue working in your mail file, please dismiss this warning and then select View, Refresh from your browsers menu”

Now if we use the same laptop 10 seconds later through a cable modem dedicated line we have no problems.

This is also happening to many of our other users that use a dialup. All of them dial through an ISP and access our web server through the internet but can’t open the messages, but can see the subject line.

All Cable + DSL users have no problems.

I know it doesn’t make sence because they all have the same entry point through the internet to our iNotes server.

We recently upgraded to SP4 and moved to 6.02 CF2. It didn’t solve the problem.

Any ideas?

Thanks.

2

Subject: Inotes Warning Sorry, We were unable to process…

Hi, we have the same problems, we found that some mails in the folder/view had a field named: DisplayCopyTo_Icon. When removed this field all started to work.

we run this script from NAB to remove the field from users mailboxes

While Not(nabdoc Is Nothing)

	srv = nabdoc.Mailserver(0)

	maildb =nabdoc.MailFile(0)

	Set mdb = session.GetDatabase(srv, maildb)

	

	Set mcollection = mdb.FTSearch("FIELD DisplayCopyTo_Icon=1" ,0)

	Set mdoc = mcollection.GetFirstDocument()

	While Not(mdoc Is Nothing)

		Call mdoc.RemoveItem("DisplayCopyTo_Icon")

		Call mdoc.Save(True,False)

		Set mdoc = mcollection.GetNextDocument(mdoc)	

	Wend

	Messagebox "Hittade och åtgärdade "+Cstr(mcollection.Count)+" dokument i "+mdb.Title

	Set nabdoc = nabcollection.GetNextDocument(nabdoc)

Wend

//Tommy

3

Subject: RE: Inotes Warning Sorry, We were unable to process…

Thanks for the help but is this a logical fix if everything works just fine on the same data set if using dedicated internet access?

I know it sounds crazy.

Is it simply a speed issue?

Also, This is not just one user with the intermittent problem. It has happened to at least 5 or 6 of us.

Thanks.

4

Subject: RE: Inotes Warning Sorry, We were unable to process…

I’ve found that this issue is caused by a bug in the mailfile desing.

When a user has a rule that forwards the email. The rule sets the field displaycopyto_icon = “1”

The Icon column in the Inbox is supposed to display SendTo.gif if displaycopyto_icon = “1”. The problem is that on the web, you can’t reference a image by name in the column. You can only do it by number.

Changing the template of the mailfile so that line reads:

tmpIcon := @If(ExpireDate !=“” ;64;displaycopyto_icon = “1”;108

Will fix the error and present a green arrow next to any items that have been forwarded.

5

Subject: RE: Inotes Warning Sorry, We were unable to process…

Hello, can anyone tell me where to change the template to tmpIcon := @If(ExpireDate !=“” ;64;displaycopyto_icon = “1”;108, I’ve been looking around but just couldn’t find it. thanks!