iNotes Quickr integration and HTTP-proxy Servlet fails

Howdy - first I have a very basic question. Does Domino already have a “HTTP-proxy Servlet” running so that when I configure proxy-config.properties to allow users access to Google, Quickr, and widgets, I am actually configuring the servlet, or is there some HTTP-proxy Servlet that I am supposed to purchase and install separately? (if so, which one works on Windows server?)

My problem is when an iNotes user in Preferences and attempts to add a Quickr Place *(Quickr server is running on Domino/Windows). Can’t do it…using a variety of URLs such as http://mystery.teamapps.com/lotusquickr, gets the message “Unable to connect to the server. Make sure the URL is correct, and then try again.” and at the same time the server console on iNotes server says “HTTP JVM: SEVERE: CLFAD####E: Exception occurred servicing request for: /xsp/proxy/QuickrProxy/http/mystery.teamapps.com/lotusquickr/dm/atom/libraries/feed - HTTP Code: 500”.

So the duty of the iNotes server is to act as a proxy to go fetch a list of libraries from the Quickr server. But it is not doing this.

Help!

Otherwise, iNotes works fine, Sametime integration works fine, SSO works fine to Sametime and Quickr servers from browser, Quickr works fine from a browser, etc. Just the iNotes + Quickr integration is the problem. I was hoping this was a 8.5 beta problem, but still is causing me grief on the 8.5 gold version.

Thanks for any insight, Kent Kurchak

Subject: Update

Please see this document as it contains important information:

There has been a hotfix to iNotes 8.5 made available which addresses an interop issue with Quickr Domino servers.

The fix is to apply the hotfix to your iNotes server, and apply the latest Quickr Domino hotfix to the Quickr Domino server.

You should be able to find the latest hotfixes available for both products on Fix Central.

Assuming you have your proxy-config.properties file in order, the hotfixes available for both products should address the interop issues.

Subject: same problem :frowning:

Is anyone has found a solution ?same error on domino server when trying to explorer places from quickrServer URL:

HTTP JVM: SEVERE: CLFAD####E: Exception thrown

HTTP JVM: SEVERE: CLFAD####E: Exception occurred servicing request for: /xsp/proxy/QuickrProxy/http/pivot.recif.nc/dm/atom/libraries/feed - HTTP Code: 500

Subject: Quickr Integration on Inotes ?

Hi all, are there any news regarding the problem? I’ve read that Lotus is working to fix the problem since beginning od jan 09. Any news?

Regards

Alessandro

Subject: Same Issue

Any solution for this problem?Please post it!!!

Subject: Any idea

I have this error when trying to connect to Quickr server in preferences tab of iNotes:CLFAD#####W PolicyDoc is null

Any idea about that?

Thanks!

Subject: “PolicyDoc is null”

This error indicates that there was no policy document found for the currently authenticated domino user.

Please ensure that you have set up and applied a policy with a security settings document that contains whitelist information for the proxy.

Please also make sure that you are authenticating with the Domino server as a user and the database you are testing with is not set up for anonymous access for testing.

Subject: Any news ???

I have installed the very last FP8203 for Quickr on Domino and also for the connectors … I have tried several options with the properties files … ( Even if i was pretty sure of what i did at first ). Same, same problem happening …

Anybody having any news ??? …

By the way, i have another issue well documented but very frustrating and slowing down installations : No support for XP 64 bits neither VISTA 64 bits ???

Here are a summary of my installation.

Quickr Domino 8203

Domino 8.5FP1

Properties files

enabled=true

connectTimeout=10

policy0.url=http://****.*****.com/

policy0.context=/xsp/proxy/QuickrProxy/

policy0.actions=GET,POST

policy0.cookies=LtpaToken

policy0.headers=*

policy0.mime-types=*

Servlet file

servlet.QuickrSupportUtil.code=com.lotus.quickplace.util.QuickrSupportUtil

servlet.QuickrEntry.code=com.lotus.quickplace.util.QuickrEntry

servlet.QPServlet.code=com.lotus.quickplace.util.QPServlet

servlets.startup= QuickrSupportUtil QuickrEntry QPServlet

Subject: Fixpack VS Hotfix

iNotes hotfixes to the best of my knowledge have never been part of Domino fixpacks.

Please apply the latest 8.5 iNotes hotfix and see if the problem resolves itself. If it does not, I will walk you through setting up logging for the proxy and we’ll get to the bottom of your issue.

Subject: same issue with 8.5.1

Hi Dan,

we still have the same issue even after upgrading the Domino (iNotes) to 8.5.1 (latest released on 10th oct) and Quickr 8.2.0.3.

log from iNotes:

Loading URL: /xsp/proxy/QuickrProxy/http/ourquickr.com/dm/atom/libraries/feed?pagesize=50&ts=1255897158000&sK=title&sO=asc&login=true… (Key: LISTENER105)

10/18/2009 04:19:18PM Releasing Eyu LISTENER102

10/18/2009 04:19:19PM Bad HTTP status: 404 (Not Found)

10/18/2009 04:19:19PM Unable to Process Request

Http Status Code: 404

Reason: Unable to process request, resource not found

Any help is highly appreciated.

Thanks and Regards

Subject: interesting…

Definitely should not be giving you a 404… unless the adapter is failing to load.

Try deleting ( make a backup first ) of the jvm and xsp directories in the domino directory.

/Domino/jvm

/Domino/xsp

Then install the server back down on top of it. It should layout these files again, and older files should no longer be there.

I highly doubt that you’ll get a 404 message again. But please be sure to follow the instructions for moving the whitelist from the properties file into Domino Policies.

Subject: We are currently working on a fix.

We are working on a hotfix on this issue already. Both the iNotes team and the Quicker team have been working on a fix. It is in the process of being tested. When we have more results we will share that with you. I will have this thread updated as soon as we have more information.

Subject: It’s been a month now

I have the same problem and the same error-message.

Subject: Progress?

Any update on the hotfix for this problem?

Subject: ditto

same problem here

Subject: Forwarded to development <>

iNotes/ji/cf

Subject: Possible workaround

Maybe this topic can help you:

Subject: Response from Quickr Domino L2 Support

This is Michael Montani from IBM Lotus Quickr Domino L2 Support. Unfortunately, the problem here appears to be a misleading sample file.

On your iNotes mail server, make sure that the C:\Domino\Data\properties\proxy-config.properties file actually points to a valid policyX.url. The sample contains:

policy2.url=http://your_quickr_server:10038/

but note that the port number should match what’s actually being used on your Quickr server. You shouldn’t need to specify an alternate port if you don’t have a nonstandard configuration on your Quickr server. Therefore, in most cases, a section as follows should work:

policy2.url=http://yourserver.ibm.com/

policy2.context=/xsp/proxy/QuickrProxy/

policy2.actions=GET,POST

policy2.cookies=LtpaToken

policy2.headers=*

policy2.mime-types=*

where yourserver.ibm.com is, of course, the FQIHN of your Quickr server

I will be authoring a technote and will put in a request to get the sample file adjusted. Please let me know if there are any questions.

Thanks,

Michael Montani

Advisory Software Engineer | Quickr Domino L2 Support Lead