Incoming HTML mail

HCL Domino Domino Forum
1

I have a client that uses a 3rd party application to create and send html emails. When the emails are received by some Notes clients, the information is distorted. (In this particular case, there are 3 images set within a table) When the same email is viewed from their iNotes client the message is viewed correctly.

  • Notes user 1 opens html email in Notes client and looks correct

  • Notes user 2 opens html email in Notes client and looks distorted

  • Notes user 2 opens html email in iNotes and looks correct

  • Notes user 1 opens Notes user 2’s html email in Notes user 1 Notes client and looks distorted

How should a Notes client be configured to recieve correctly formatted html mail? In the Domino Directory, the value for “Format preference for incoming mail” is set at “Keep in senders’ format”. Any help would be greatly appreciated.

Ess

2

Subject: Incoming HTML mail

Hi,

Can you define destorted? do you mean the imnages are visually distorted or perhaps replaced by a red x etc?

Also, as a quick fix, If this is related to the html issues I have seen can you forward the same mail to yourself to see if this fixes the mail.

Regards Gaz

3

Subject: RE: Incoming HTML mail

Hi Gaz,The mail has three images. One that spans the top (like a banner), and two that sit side by side under the banner. The two images that sit under the banner are being resized, hence the images are blurred and appear chunky. I have actually forwarded the email from a client that views is correctly to a client that distorts the email, and it has been forwarded correctly. What is causing this? Thanks for your quick response.

Ess

4

Subject: RE: Incoming HTML mail

Well, Notes doesn’t display HTML – it needs to convert the HTML to its own native Rich Text (CD) format for display. The fidelity will never be perfect, but there are a lot of settings that can make it worse (user preferences, mail settings on the user’s Person document in the public address book, etc.). However, if a user that gets a good display forwards the message, it is no longer an HTML message; it’s in Notes CD format. (You can check that by inspecting the document properties of the original and forwarded messages.) Notes CD format will obviously render properly in the Notes client, regardless of any settings that deal with HTML/MIME.

5

Subject: RE: Incoming HTML mail

Stan,

I understand what you are saying but would also like to add that I have read somewhere Content checking software can be responsible for similar red box issues.

Unfortunatley I cant rememeber where I read it… (doh).

Anway the article (if I remember rightly) mentioned that some content checking software parks the images (to check for content and flesh tones) and this parking can cause the message and its HTML to get seperated somehow (hence the red x")

We currently experience the same problem with users here who receive external mails. We use Clearswifts (mailsweeper) and Trend Mailscan on the Domino Box’s, with Keep in senders format set on all person docs in the address book.

Gaz