I had a user report their Inbox “flickered” and they suspected their Inbox content had reduced so checked their Trash folder and sure enough in there was a recent message they were convinced they had not deleted. Thinking the user had just hit the delete key by accident I performed message tracking 12 hours later and sure enough the status was Read not Deleted which confirmed the users suspicions. They think it’s happened before too.It can’t be anything to do with mail rules because you cannot move to folder Trash using a rule, unless you use a rule to delete and then message tracking would have a status of Deleted. If it was just some issue with the view/folder display then the message should not have been able to be opened in the Trash folder which it was.
Anyone else hear of reports like this happening in 8.0.2?
Yes he uses a Blackberry and so perhaps it’s the Blackberry moving to trash. I’ve had other problems with the Blackberry sending calendar meeting deletions for other users.
I’ve also experienced issues where users forget they delete/move the message in their Blackberry, and then see the change reflected in the Client and are confused about what happened. So, that’s just something to confirm (always better to be safe then sorry).
The other thing I would look into is - does this user have anyone as a delegate to their Mail File? i.e.: Secretary, assistant, etc? I’ve seen instances where a user’s assistant is sorting the mail for their boss and the boss was unaware of the changes until later, or they saw the messages moving.
Is this the Eclipse or non Eclipse client? I’ve had a lot of flaky-ness witht he Eclipse client that IBM is aware of. I have installed the non Eclipse (Basic) client and that has been more stable.