There are several topics like that in this forum, but there is still no answer. I can reproduce that with the Linux and the Windows Standard Client so what is the solve for that? To press F9 to see the mails? On the Windows Client it is even more strange, I can see the numbers of the Inbox-Counter increase, but see those messages only after refreshing. You can definetly not explain that to the users. You should not even try. It is all about usability. So what is the deal?
Subject: Can you please provide more specifics?
When you say your inbox doesn’t automatically refresh, are you expecting new mail to have arrived?
How do you tell that you have new mail arrived? Is it thru the new mail notification icon on system tray? The pop up dialog? The alert sound? (all of these are preference settings).Also, when you say Inbox does not refresh, what are being displayed in your Inbox table? Are you sorted by certain direction (date, size, sender etc)? In conversation mode?
We made some design changes in 8.x that we try not to move user’s screen when we refresh so if you are somewhere in the middle of a msg that is not near the top of your Inbox table, we don’t move your view to show you the new messages that arrived.
We also made some improvements recently to the system tray new mail icon. It will stay until you get to Inbox and then your Inbox will automatically refresh. You should see that improvement when 8.5 goes GA.
Subject: Additional Debug information needed
Hi Michael,
After reading this response => if you still feel this is an issue can you please provide the following debug data.
First, can you check the setting circled in red in the screen shot below. You can find it in File/Preferences/Mail/Sending and Receiving. I know this maybe obvious but I have run so many cases where it is unchecked.
If the above box is checked, can you please add the following debug settings to your notes.ini and Java property files. Then send us the logs after running through the steps to reproduce the inbox update issue you are seeing.
NOTES.INI SETTINGS
DEBUG_OUTFILE=C:\Notes.log
CLIENT_CLOCK=1
DEBUGNEWMAIL=1
JAVA SETTINGS:
Put settings below here => \IBM\Lotus\Notes\Data\workspace.config\rcpinstall.properties:
CSI Debug Settings:
com.ibm.csi.level=FINEST
com.ibm.csi.notes.level=FINEST
com.ibm.rcp.csiviews.level=FINE
Log output => workspace\logs dir
Depending on the output I might ask you set some additional values for more detailed information.
Thank You
Subject: Java views vs. ye olde basic views
It is not just the “new mail arrived” problem. This sometimes work and sometimes not, there is no pattern matching for that.
But there is one thing, which is disturbing.
I have three different Clients working one the same mail database (on a server).
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Client 6.5.4 on Windows XP
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Standard Client 8.5beta2 on RHEL 5.1
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Standard Client 8.5beta2 on Windows XP (virtualboxed on RHEL 5.1, so I can use the Designer on the same machine, Designer on Linux!, there is no need to wait for it.)
Client 1: I deleted 5 Mails
Client 2 + 3: JavaViews, nothing happens to the
views, there are (lucky me) no new mails within a 25 minutes timeframe. The views do not refresh, until I press the F9 key or a new mail arrives. So the whole time the 5 already deleted messages are still there.
Now the surprise, I openend on Client 2+3 the mail database while holding down CTRL + ALT, so the basic views show up. Did the same thing, all three clients act the same, the deleted mails were gone in a second! That is, how it should work with the Java views.
So, there has to be something about these pretty Java Views.
Subject: what are your preferences settings
could you please tell me what your settings are:
Subject: My Preferences
automatically refresh is checked (of course it is)checking every 10 minutes
sound - no
popup - no
icon - no
Subject: Development is investigating
Thanks for the additional information. A problem report has been opened and we are actively investing.