In a clean install of N9 pernames.ntf not found

HCL Domino Domino Forum
1

After an installation of N9 multi user on Windows 7 using Windows Installer (aka msiexec) the user can’t start Notes.

Error message: pernames.ntf can’t be found

pernames.ntf exist in Notes shared data directory under “C:\Users\All Users\IBM\Notes\Data\Shared”

Access rights are correct, everyone can read that file.

Using:

Windows 7 / 64

Notes 9 - German

silent install via msiexec

I tried to modify the installation package described in Technote 1416730, but that didn’t work either.

What to do?

2

Subject: The default shared data directory in Windows 7 is C:\ProgramData\IBM\Notes\Data\Shared

Hi Peter,

In English version, the default shared data directory in Windows 7 is C:\ProgramData\IBM\Notes\Data\Shared

Are you using German locale in Windows or English?

Could you please provide log files IBMNotesInstall.log and IBMNotesInstallerLog.cab under “Documents” directory?

3

Subject: Location of shared data directory

I’m using German locale.

AFAIK the installer uses the ALLUSERSPROFILE setting.

ALLUSERSPROFILE=C:\ProgramData

Yes, you’re right, pernames.ntf resides in C:\ProgramData\IBM\Notes\Data\Shared.

Sorry, i can’t provide you the requested files.

4

Subject: Some details during investigation

Confirm with Peter for following information:

  • German version Windows 7 64b
  • Install German version standard Notes client 9.0 multi-user mode
  • Whole directory of “c:\ProgramData\IBM\Notes\Data\Shared\mui\de” was missing
  • “c:\Program Files (x86)\IBM\Notes\mui\de” was installed correctly. (Binary language resource files)
  • Log Analysis information:
  • Feature installstate for “MUIMultiUser” and component installstate for “MUIMultiUserClientReqTemplates” cannot be found in log. (Need confirm)
  • MUIMULTIUSER_VDIR_SHARED property is set with incorrect value: C:\Program Files (x86)\IBM\Notes\mui\de
5

Subject: pernames.ntf should be in shared\mui\de

The correct path of pernames.ntf should be in c:\ProgramData\IBM\Notes\Data\Shared\mui\de if Windows locale is German and Notes version is also German

But this directory is missed in the machine after installation. This will cause the failure.

6

Subject: got it working - a corrupt file caused the mess

it is working!

The error was in a corrupt file of the installation set. A corrupt cab-file maybe or something else.
After replacing my installation files with a fresh extraction of all files the silent installation of N9 multi user german works like a charm.

-Peter