Image not dispayed and text columns unformated

HCL Domino Domino Forum
1

Sometimes when I receive a message, especially from large suppliers, like IBM or Novell, the email is poorly formated. It shows IMAGE where the image should be located and the text is formated in long skinny columns. There are no images displayed in the email. Is there a setting on the Domino Server or my client that I can change. We are using ETRUST 7 for our anti-virus protection.Thanks for your time.

2

Subject: Image not dispayed and text columns unformated.

Have you tried setting the “Format preference for incoming mail” field in the person doc to “No Preference”?I used to get mail like that until I changed that field.

3

Subject: RE: Image not dispayed and text columns unformated.

I have tried changing the "“Format preference for incoming mail” with no success.I am still wondering if it has something to do with the Virus Checker, ETRUST 7.

4

Subject: RE: Image not dispayed and text columns unformated.

Here’s info re ETrust 6, though I am sure there are updates to fix the issue for 7:

http://support.ca.com/Download/patches/ilitnt/QO14910.html

Alternatively, turn off Scanning Incoming & Outgoing Messages (under Message Options) to test. Your HTML emails should be normal again.

azzazz

5

Subject: RE: Image not dispayed and text columns unformated.

View all latest patches for Inoculate 7 at http://support.ca.com/Download/patches/etavwinnt_70.html

6

Subject: RE: Image not dispayed and text columns unformated.

http://support.ca.com/Download/patches/ilitnt/QO37147.html

PRODUCT: eTrust Antivirus EE RELEASE: 7.0

APAR #: QO37147 DATE: 9 APR 2003

PROBLEM DESCRIPTION: NT-SMTP MAIL CONVERTED TO PLAIN TEXT

When sending a message in rich text or HTML format

through SMTP, the message body is converted to

plain text, including the image. Instead of the

actual image, it is displayed as: [image].

PREREQS: None

MPREREQS: None

COREQS: None

MCOREQS: None

HYPER: NO

DISTRIBUTION CODE: I

PROBLEM RESOLUTION: Follow the instructions below:

  1. This fix requires the 0302 level (Build 139) or higher of eTrust

Antivirus be installed with Lotus Notes Option (Build 326).

  1. In the Notes console, type “tell inrouter quit”.

  2. Rename “INROUTER.EXE” in the Domino home directory to

“INROUTER.QO37147”.

  1. Unzip the fix file as follows:

CAZIPXP -u QO37147.CAZ

  1. Copy “INROUTER.EXE” to the Domino home directory.

  2. In the Notes console, type “load inrouter”.

PRODUCT(S) AFFECTED: ETRUST ANTIVIRUS 10-99 USERS Release 7.0

ETRUST ANTIVIRUS 100-249 USERS Release 7.0

ETRUST ANTIVIRUS 250-749 USERS Release 7.0

ETRUST ANTIVIRUS 750+ USERS Release 7.0

DOWNLOAD INFORMATION:

NODE: ftp.ca.com

PATH: /CAproducts/unicenter/eTrust/AntiVirus/7.0/nt/qo37147

FILES: QO37147.C5D QO37147.CAZ

UPDATED ROUTINES:

NOTE: For UNIX Script Files, the actual file size may be less than

the size shown below.

InRouter.exe 184310 THU MAR 27 10:57:59 2003

NOTE: CAZIPXP.EXE compression utility is required to unzip this patch.

Read the How-To and download the utility CAZIPXP.EXE.

Download QO37147.CAZ