Image doesn't always show in mail

HCL Domino Domino Forum
1

I have some mailin boxes in which customers sends mails containing screenshots. Some users are able to see the screenshots fine, some only see the square with the red cross in the upper left corner.

Now I have compared Location documents, File/preferences between clients (all basic clients) that do see the image and clients that don’t see the image. And I can’t really find anything that differs.

I found out that by using Actions/Preview in web browser on the mails, the picture will show in the browser, but that’s not a valid solution :slight_smile:

Is there any suggestions to how i can solve this, what to check?

Thanks in advance.

2

Subject: Re: Image doesn’t always show in mail

I had the same issue before and I was able to get around with it by specifying the proxy username and password in location settings.

3

Subject: We are not using a proxy server

Thanks for the suggestion but we are not using any proxy server

4

Subject: color depth & images as attachments

Machines with certain color depths can’t display certain images inline. The viewers that work with attachments convert the images for display, so we need them to be an attachment so we can use the viewer.

The notes.ini lines that enable this conversion are:

ShowMIMEImagesAsAttachments=0

BrowserRenderDisable=0

The code you can put in a button to toggle this setting for your users-who-can’t-see-images is:

Sub Click(Source As Button)

On Error Goto SETANYWAY



Dim s As New NotesSession

Dim ws As New NotesUIWorkspace

Dim db As NotesDatabase

Set db=s.currentdatabase

Dim curval As String

curval = s.GetEnvironmentString( "ShowMIMEImagesAsAttachments",True)

If curval = 1 Then

	'attachment is ON, turn it OFF

	Call s.SetEnvironmentVar( "ShowMIMEImagesAsAttachments" , 0, True )

	Call s.SetEnvironmentVar( "BrowserRenderDisable" , 0, True )

	Messagebox "Show as attachment DISABLED.",mb_ok,"Done"

Else

			'attachment is Off, turn it ON

	Call s.SetEnvironmentVar( "ShowMIMEImagesAsAttachments" , 1, True )

	Call s.SetEnvironmentVar( "BrowserRenderDisable" , 1, True )

	Messagebox "Show as attachment ENABLED.",mb_ok,"Done"

End If

Exit Sub

SETANYWAY:

				'attachment is Off, turn it ON

Call s.SetEnvironmentVar( "ShowMIMEImagesAsAttachments" , 1, True )

Call s.SetEnvironmentVar( "BrowserRenderDisable" , 1, True )

Messagebox "Show as attachment ENABLED.",mb_ok,"Done"

Exit Sub

End Sub

5

Subject: Color Depth

Maria, thanks for the suggestion. That could very well be the reason. I’m gonna test it with the users who have the problem.

6

Subject: Images as attachments, another problem

Now ran the code on one users client and she is now seeing the image as an attachment. The image type is .PNG. For some reason the Notes viewer can’t show the file but on my PC the viewer have no problem. We have the same client version (8.0.2).

Any ideas why her viewer can’t handle .PNG?

7

Subject: User Preferences - Mail → Internet → Image Security?

Hi Kenneth,

I’ve seen issues rendering when users have “Do not show remote images without my permission” enabled in their User Preferences, which can be found under User Preferences → Mail → Internet → Image Security:

I would check this setting. In addition, for those users that want this enabled, check to see if they have an option in the Header to “Show Images”.

I hope this helps!

Regards,

-Bob

8

Subject: Yes i am aware of that setting but that is not the problem, but thanks

9

Subject: Has anyone found a fix?

I have this issue on a machine where I have swapped hard drives. Had 2 identical machines. Hard drive went bad in one. Video went bad in the other. So, I swapped the drives to make one good machine. The user had no problems seeing embedded images until the swap. It makes no sense and I haven’t found a fix other than to view embedded images as attachments. We are using R8.0.2 FP3 Basic.