IBM_TECHNICAL_SUPPORT - server crashes

HCL Domino Domino Forum
1

Our server crashes every 4-5 hours in a day. We have shut down most of the other processes - nightly Domino tasks, anti-virus, increased page file - but no luck. Here’s a part of the debug file. Any help is appreciated:

############################################################

FATAL THREAD 36/60 [ nHTTP:052c: 1712]

FP=0aa9a830, PC=00482d68, SP=0aa9a828, stksize=8

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x00482d68 NINOTES.LmbcsStrnicmp+8 (1000006,654e9c,7fffffff,aa9a854)

@[ 2] 0x00482d55 NINOTES.LmbcsStricmp+21 (1000006,654e9c,aa9a868,415c80)

@[ 3] 0x00415cb3 NINOTES.UserInfo::SameUserName+19 (d221000,152af88,d21f400,aa9a878)

@[ 4] 0x00415c80 NINOTES.UserInfo::SameUser+16 (d221000,d22d196,aa9a890,49f983)

@[ 5] 0x0049b1fd NINOTES.NDatabase::IsSameAs+29 (d22d196,d221000,152af88,d22d000)

@[ 6] 0x0049f983 NINOTES.NDesignDict::IsDictionaryFor+99 (d21f400,d215400,d21f400,d217800)

@[ 7] 0x00419724 NINOTES.DesignDictCache::Get+84 (d21f400,d22009a,0,d21f400)

@[ 8] 0x0049a670 NINOTES.NDatabase::Init+896 (d215400,d2154b9,d217800,1)

@[ 9] 0x0049a19a NINOTES.NDatabase::NDatabase+170 (d2154b9,d217800,0,d215400)

@[10] 0x0041955f NINOTES.DbCache::Get+143 (d2154b9,6c4a44,1,d22e400)

@[11] 0x004191d3 NINOTES.DbCacheRef::Get+35 (d2154b9,d217800,1,152af78)

@[12] 0x0043e3cf NINOTES.CmdHandler::OpenDb+319 (d2704b4,d2154b9,aa9cc60,0)

@[13] 0x0043e23e NINOTES.CmdHandler::OpenDb+94 (d215400,aa9cc60,0,d215400)

@[14] 0x004ef07b NINOTES.CmdHandlerBase::HandleOpenDatabaseCmd+75 (d215400,0,0,d215400)

@[15] 0x0043f5a3 NINOTES.CmdHandlerBase::PrivHandle+147 (d215400,0,0,152af78)

@[16] 0x0043d69b NINOTES.CmdHandler::PrivHandle+123 (d215400,0,d215400,0)

@[17] 0x0043d7bd NINOTES.CmdHandler::Handler+221 (d215400,152af78,6003d630,aa9df38)

@[18] 0x00437a3a NINOTES.Cmd::Execute+58 (d512c98,d512be8,0,659484)

@[19] 0x0047dda4 NINOTES._InotesHTTPProcessRequest+1716 (d512ca8,d512c98,d512be8,0)

@[20] 0x0047d71f NINOTES._InotesHTTPProcessRequest+47 (d512ca8,3,600011df,6000123f)

[21] 0x10013b24 nhttpstack (d512be8,d512a84,0,aa9f80c)

[22] 0x1000fc2f nhttpstack (3,d4f0890,d512384,0)

[23] 0x1001ca31 nhttpstack (dd54ddc,0,d512a84,d512384)

[24] 0x1001cb1e nhttpstack (0,dd54ddc,16,dd54e30)

[25] 0x10020d9c nhttpstack (0,8baf8ce,0,1)

[26] 0x10021442 nhttpstack (8baf8da,8baf8ce,0,60091141)

[27] 0x10029f8a nhttpstack (3,8baf8ce,100270c0,100270ea)

[28] 0x10029e1b nhttpstack (8baf8ce,0,0,0)

@[29] 0x6011e3c4 nnotes._ThreadWrapper@4+212 (0,0,0,0)

[30] 0x7c57b382 KERNEL32.lstrcmpiW+183

2

Subject: IBM_TECHNICAL_SUPPORT - server crashes

That’s mostly unintelligible to me. Do you by any chance have the http task running? If so, try disabling that (eg. remove http from the ServerTasks= entry in notes.ini).

Or, maybe you have a http/jvm problem? If you just upgraded the server, did you use an incremental installer? If so, try running setup again with the full installer if possible, or try installing a different version of the server over the top of your current installation.

Paul.

3

Subject: Do you realize that you won’t really get IBM Technical support here?

I’m sorry, but it isn’t clear from your post whether you think IBM Technical Support actually monitors this forum and takes on issues like this. They don’t, as is made fairly clear in Guidelines for this db. You will need to call IBM Technical Support and buy/use a support incident to get that kind of support. If you have other questions, all of us here would be happy to help as we can, but nobody is paid to provide support here. We are all volunteers volunteering to help one another.

4

Subject: IBM_TECHNICAL_SUPPORT - server crashes

It appears that HTTP is crashing when someone tries to open some database, but it’s hard/impossible to tell what db that might be from what you have posted here.