A few users (including myself) at my building have issues typing sometimes. After certain dialog boxes opening and closing, letters will not show when typing them
For example, after choosing a mail recipient from the to: dialog in mail, I am sometimes not able to type in the subject or message body boxes
Subject: IF1 is available
IBM Support: Fix Central - Please wait, Select fixes http://www-933.ibm.com/support/fixcentral/swg/selectFixes?parent=Collaboration%2BSolutions&product=ibm/Lotus/Lotus+Notes&release=9.0.1.5&platform=Mac+OSX&function=all
With the fix, you can enable and use the force click feature.
Subject: Re: IBM Notes stops typing
Rodrigo, my instance is also on a current model Macbook Pro (mid 2015 15"). I have been unable to reproduce on an older Mac Mini with the same OS (El Capitan), Notes 64 bit version and mail database. Please keep us updated if you learn anything. I will do the same.
Subject: Re: IBM Notes stops typing
I have a similar problem with one user. It was reported as a Notes “crash”. It turned out that the keyboard becomes unresponsive but only in Notes. Trackpad works fine. It was reported as resulting from searching within mail which I did confirm that I could reproduce on this Macbook Pro. After a few searches, the keyboard no longer produces input.
The machine is running Notes 9.0.1 on OSX 10.11.3. I could not reproduce this on another Mac (Mini) running the same Notes and OS versions.
The unresponsiveness was both with the built-in and wireless keyboards and occurred with and without bluetooth on. This users has as a TON of other apps installed. My test Mac has virtually nothing else. That’s all I have to go on so far.
Subject: Works here too
After I reported my first instance we had a second. As soon as I saw the force click setting change recommendation, it was applied to both and we have had no problems since.
Subject: IBM Notes stops typing
Hi Rodrigo,
For me, the issue happens even with my native macbook pro keyboard. As for the user he has issues when off of his dock - which has usb and ethernet. His laptop would still be connected to his bluetooth keyboard and mouse. Maybe using the built in keyboard while a bluetooth device is connected is an issue?
Subject: Fix not available yet
Hi, We just had this same issue and the solution is to disable the Touch Force feature in the TrackPad on the new MBP Retina. Many thanks for the solution, I found this post in the 1st result in Google after searching for “ibm notes keyboard stop working osx 10.11.3”
How to reproduce?
Both Fixes available as of today from IBM does not solve this issue. (Hotfix_901SHF619 and ICAA1.0.0.1_IF1_MAC64)
Also, the link kindly provided by Xiao does not work since the 64 bit Mac Notes is version 9.0.1 and not 9.0.1.5. Try this one:
IBM Support: Fix Central http://www.ibm.com/support/fixcentral/swg/quickorder?parent=Collaboration%2BSolutions&product=ibm/Lotus/Lotus+Notes&release=9.0.1.0&platform=Mac+OSX&function=all&source=fc
HTH
Oliver
TinyMailto.com http://tinymailto.com/oliversl
Subject: apparently worked
I disabled force touch to two users and after a few days they reported me that disabling worked ,hope the fix is included in the next fixpack.
Thanks Xiao Peng Chen <> .
Subject: IBM Notes stops typing
I have the same problem with ten new macbook pro where the keyboard becomes unresponsive , I don’t know that is causing that and all are using the 64 bits version of IBM Notes.
That is the versión that we install in all our computers with El Capitan but only with these new macbook we have problems, I am about to open a PRM .
Subject: Re: IBM Notes stops typing
Hello Josh!
Are you using some wirelles keyboard or the issue also occurs with “native” keyboard of your Macs?
There are some reports of IBM’s customers reporting the same issue but the majority of issues are related with Bluetooth issues after upgrade Mac OS to El Capitan.
I am using Notes 9.0.1 64 bits running on Mac OS 10.11.3 - El Capitan, but no issues with keyboard was found on any application.
There are some forums from Apple reporting issues with keyboard.
Try to look that.
Best Regards!
Rodrigo San Vicente
Subject: IBM Notes stops typing
Hi Rodrigo. I´m using Macbook Pro Early 2015 with El Capitan 10.11.3 and IBM Notes 9. Revisión 20150916.0621-EXT (Release 9.0.1 (64-bit)) Spanish.
I´ve had the same problems with the keboard just described by John. Sometimes happens when I use the seach bar or when I enter data in a date field.
In my opinion is something wrong with the focus of typing. It´s like IBM Notes waits for input in a dialog box that doesn´t exist.
Subject: same problem here
I’ve been having the exact same behavior as described - Notes 9.0.1, OS 10.11.5, builtin keyboard, problem affects only Notes when it occurs. Problem is intermittent, but I’ve seen it at least 10 times. Trying the fix mentioned.
Subject: re: Might be related to force click.
I will try this and report back. It sounds very plausible.
Subject: Might be related to force click.
It looks like related to the force click feature which is a new feature in El Capitan with new force-touch enabled trackpad, as far as I know, developers had fix already, but not merged yet.
The workaround is disable the force click in System Preferences->Trackpad.
Could you please have a try?
Subject: Force touch resolved the issue
Turning off force touch resolved the issue. Thank you very much!
Subject: IBM Notes stops typing (workaround SOLVED)
Thanks Xiao Peng Chen http://www-10.lotus.com/ldd/ndseforum.nsf/xpAuthor.xsp?Author=Xiao%20Peng%20Chen
The action “disable the force click in System Preferences->Trackpad” apparently works fine.