HTML message don't display images on client

When receiving emails that in HTML format the images are not displayed. The images have a little box with a red X in them. If you click on the links it takes you to the web page. So the user has access to the website cause they can access the web page in the browser.

Another note is, if I open the users mail file on my Computer or open the user mail file in Domino Administrator from my computer, the images all display fine. So to me it tells me it not the email, it has to be client setting.

A forum member suggested to put a check mark by Disable embedded browser for MIME mail. I did that logged out of Lotus Notes and back in and tried opening the message again and still no luck.

Does anybody know what settings is causing this issue? Is this a browser issue, (for example Sametime Instant Message Word Wrap don’t work for IE8, because it uses IE engine) Is something like that?

Please help me fix messages so the HTML displays the images.

Subject: Proxy might be the culprit!!

Do the users connect to Internet through proxy? If so, Is the proxy defined in their location document?

Or try authenticating to proxy from IE and then open the mail and see whether the images are displayed.

Or check the same mail in iNotes and see the images are displayed. Your proxy might block the sites from which the images being displayed.

Or check for the preference in Notes preference → Mail → Internet and uncheck the box for Image security.

In my case images display after I authenticate to the proxy from IE!!

Subject: Does it happen to all HTML images or just some? Can you try remove perweb.nsf?

Subject: No Images update

Ying - Yes the user says it happens all the time and I already tried removing perweb.nsf with user logged off.

Sriram - No we don’t have a proxy. We just have a Sonicwall which filters what sites the user can visit, but like I said we can click on link and visit the site with no problem, so this site is not blocked.

iNotes: on the same machine the user is on, if I log into iNotes and open the same email, I get a little notification saysing:

Security: Some images were prevented from loading. Then clickable box Show Images.

If click show images the images are displayed. So iNotes is a success but have to click show images.

Notes Preferences → Mail → Internet uncheck Security: This box was checked, I unchecked the box. Now when we open the same document it says:

The internet service certificate is not trusted. Do you want to take corrective action now (i.e. retrieve service certificate and decide whether to trust it)?

If I click yes it takes me to another pop up window: Retrieve Internet Service Certificate and it already has Service name filled in with www.mytlink.net

Mine does not do that. Will the user have to go through these Lotus Notes Pop ups every time they receive an email like this?

Looked at page source and it looks like the images come from:

"https://www.mytlink.net/StaffConcierge/CustFilesClassic/{1fba17d8-fe=

33-45b2-8514-8505b45ff35c}/CustomerMessageAttachments/{da23720d-02d5-4556-a=

443-48d2280a34e1}.jpg"

Subject: Changing Setting didn’t work

After changing the setting the user is still getting red boxes for images in her html emails instead of the correct images.

Any other suggestions?

Subject: can you post the message source here?

if the information in the message isn’t sensitive or confidential, please post it here.

from the notes client open the doc and use View, Show, Page Source; this will open a window to display the message source. you should be able to Ctrl-A/Ctrl-C to select it and copy it, then paste it into a response doc here.

thanks.

pwl

Subject: Email with Red Xs on Clients Computer

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Date: Thu, 13 Jan 2011 08:00:46 -0500 (EST)

Message-Id: Kilauea5172-4771-4428515-1-1201@flonetwork.com

From: “Macy’s” shop@email.macys.com

Reply-To: "Macy’s " shop-ctg0aeclcaaacq2aaq4s4ngs5536akua@email.macys.com

To: angelle.hebert@tabasco.com

Subject: Extra 15% off at the Super Weekend Sale & Clearance!

MIME-Version: 1.0

X-MIMETrack: Itemize by SMTP Server on AveryIsland/McIlhenny(Release 8.5|December 05, 2008) at

01/13/2011 07:00:51,

	 Serialize by Notes Client on Angelle L. Hebert/McIlhenny(Release 8.5|December

05, 2008) at 01/13/2011 11:03:26 AM

X-TNEFEvaluated: 1

Content-Type: text/html; charset=“utf-8”

Content-Transfer-Encoding: quoted-printable

Macy*s

<meta http-equiv=3DContent-Type content=3D"text/html; charset=3Dwindows-125=

2">

<meta content=3D"MSHTML 6.00.6000.16981" name=3D"GENERATOR">

<td width=3D20><img height=3D"1" alt=3D"" src=3D"http://epidm.edgesuite=

.net/Macys/adhoc/MCOM/20110113=5FMCOM=5FSuperWkndSale/spacer.gif" width=3D"=

20"border=3D"0">

<td vAlign=3Dtop><img height=3D"1" alt=3D"" src=3D"http://epidm.edgesui=

te.net/Macys/adhoc/MCOM/20110113=5FMCOM=5FSuperWkndSale/spacer.gif" width=

=3D"400"border=3D"0">
<font face=3D"arial, helvetica, sans-serif" color=

=3D"#2f4f88" size=3D2>

<td width=3D20><img height=3D"1" alt=3D"" src=3D"http://epidm.edgesuite=

.net/Macys/adhoc/MCOM/20110113=5FMCOM=5FSuperWkndSale/spacer.gif" width=3D"=

20"border=3D"0">

<table cellpadding=3D"0" cellspacing=3D"0=

" border=3D"0" width=3D"551"><font color=3D"#333333" size=3D"2" fac=

e=3D"arial">
Get an extra 15% off – even on clearance – at t=

he Super Weekend Sale! <a href=3D"http://email.macys.com/cgi-bin1/DM/t/hBaM=

0UeIj0BTf0BVIr0ER&cm=5Fem=3Dangelle.hebert@tabasco.com" target=3D"=5Fblank"=

shop now

<table cellpadding=3D"0" cellspacing=3D"=

0" border=3D"0" width=3D"551"><font face=3D"arial" size=3D"1" color=

=3D"#666666">Can’t see the images in this email? <a href=3D"http://email.ma=

cys.com/cgi-bin1/DM/t/hBaM0UeIj0BTf0BVIh0EH&emailaddr=3Dangelle.hebert@taba=

sco.com" target=3D"=5Fblank">Click here.

<=

td><a href=3D"http://email.macys.com/cgi-bin1/DM/t/hBaM0UeIj0BTf0BVIt0ET&cm=

=5Fem=3Dangelle.hebert@tabasco.com" target=3D"=5Fblank"><img src=3D"http://=

epidm.edgesuite.net/Macys/adhoc/MCOM/20110113=5FMCOM=5FSuperWkndSale/logo.g=

if" alt=3D"The magic of Macy’s" width=3D"190" height=3D"62" border=3D"0"/><=

/a>

<table cellpadding=3D"0" cellspacing=3D"0" bo=

rder=3D"0" width=3D"600"><td colspan=3D"4"><img src=3D"http://epidm.edg=

esuite.net/Macys/adhoc/MCOM/20110113=5FMCOM=5FSuperWkndSale/top=5Fnavigatio=

n.JPG" alt=3D"top navigation" width=3D"600" height=3D"32" border=3D"0" usem=

ap=3D"#topNavigation"/>

<table width=3D"600" cellpadding=3D"0"=

cellspacing=3D"0" border=3D"0"><td bgColor=3D"#c1c1c1" width=3D"1"><im=

g border=3D"0" width=3D"1" src=3D"http://epidm.edgesuite.net/Macys/adhoc/MC=

OM/20110113=5FMCOM=5FSuperWkndSale/spacer.gif" alt=3D"" height=3D"1"/>=

<A target=3D"=5Fblank"=

href=3D"http://email.macys.com/cgi-bin1/DM/t/hBaM0UeIj0BTf0BVIu0EU&cm=5Fem=

=3Dangelle.hebert@tabasco.com"><img border=3D"0" width=3D"192" src=3D"http:=

//epidm.edgesuite.net/Macys/adhoc/MCOM/20110113=5FMCOM=5FSuperWkndSale/img=

=5Fsearch.jpg" alt=3D"Search" height=3D"28"/><img border=3D"0" width=3D=

“10” src=3D"http://epidm.edgesuite.net/Macys/adhoc/MCOM/20110113=5FMCOM=5FS=

uperWkndSale/spacer.gif" height=3D"1"/><A target=3D"=5Fblank"

href=3D"http://email.macys.com/cgi-bin1/DM/t/hBaM0UeIj0BTf0BVIv0EV&cm=5Fem=

=3Dangelle.hebert@tabasco.com"><img border=3D"0" alt=3D"Deals & Promotions"=

src=3D"http://epidm.edgesuite.net/Macys/adhoc/MCOM/20110113=5FMCOM=5FSuper=

WkndSale/deal=5Fpromo.jpg"/><td bgColor=3D"#fafafa" width=3D"240" =

align=3D"right" valign=3D"top"><img border=3D"0" useMap=3D"#secondary=5Fnav=

igation" width=3D"240" src=3D"http://epidm.edgesuite.net/Macys/adhoc/MCOM/2=

0110113=5FMCOM=5FSuperWkndSale/secondary=5Fnavigation.gif" alt=3D"" height=

=3D"24"/><td bgColor=3D"#c1c1c1" width=3D"1"><img border=3D"0" width=

=3D"1" src=3D"http://epidm.edgesuite.net/Macys/adhoc/MCOM/20110113=5FMCOM=

=5FSuperWkndSale/spacer.gif" alt=3D"" height=3D"1"/>

<table cellpadding=3D"0" cellspacing=3D"=

0" border=3D"0" width=3D"600"><a href=3D"http://email.macys.com/cgi=

-bin1/DM/t/hBaM0UeIj0BTf0BVIw0EW&cm=5Fem=3Dangelle.hebert@tabasco.com" targ=

et=3D"=5Fblank"><img src=3D"http://epidm.edgesuite.net/Macys/adhoc/MCOM/201=

10113=5FMCOM=5FSuperWkndSale/011310=5Fsuper=5Fsitewide=5FPOB.jpg" alt=3D"ex=

tra 15% off sitewide, even on clearance, extra 10% off select departments, =

extra savings taken at checkout, excludes furniture, mattresses & rugs, oth=

er exclusions apply" width=3D"600" height=3D"66" border=3D"0"/></t=

r>

<table cellpadding=3D"0" cellspacing=3D"0" bord=

er=3D"0" width=3D"600"><img src=3D"http://epidm.edgesuite.net/Macys=

/adhoc/MCOM/20110113=5FMCOM=5FSuperWkndSale/01011310=5Fsuper=5Fsitewide=5FM=

B.jpg" alt=3D"super weekend sale & clearance, clearance extra 25% off, pric=

es shown reflect extra savings, shop the sale in stores, too, macys million=

dollar makeover with clinton kelly, you could win the ultimate makeover, a=

pply now" width=3D"600" height=3D"435" border=3D"0" usemap=3D"#mainBanner"/=

<table cellpadding=3D"0" cellspacing=3D"0" borde=

r=3D"0" width=3D"600"><img src=3D"http://epidm.edgesuite.net/Macys/=

adhoc/MCOM/20110113=5FMCOM=5FSuperWkndSale/011310=5Fsuper=5Fhome=5FSUB1.jpg=

" alt=3D"online exclusive, extra 25% off clearance for total savings of 40-=

80%, prices shown reflect extra savings" width=3D"600" height=3D"179" borde=

r=3D"0" usemap=3D"#subBanner1"/>

<table cellpadding=3D"0" cellspacing=3D"0" borde=

r=3D"0" width=3D"600"><img src=3D"http://epidm.edgesuite.net/Macys/=

adhoc/MCOM/20110113=5FMCOM=5FSuperWkndSale/011310=5Fsuper=5Fkids=5FSUB2.jpg=

" alt=3D"extra 10% off mattress closeouts, save 30-50% select mattress sets=

, our best financing going on now, subject to credit approval" width=3D"600=

" height=3D"189" border=3D"0" usemap=3D"#subBanner2"/>

<table cellpadding=3D"0" cellspacing=3D"0" borde=

r=3D"0" width=3D"600"><img src=3D"http://epidm.edgesuite.net/Macys/=

adhoc/MCOM/20110113=5FMCOM=5FSuperWkndSale/0113=5Fmreg=5Finserta=5FSUB2.jpg=

" alt=3D"Find Macy’s Everywhere, join us on Facebook, follow us on Twitter,=

sign up for text alerts or shop from your smartphone" width=3D"600" height=

=3D"114" border=3D"0" usemap=3D"#subBanner3"/>

<table cellpadding=3D"0" cellspacing=3D"0"=

border=3D"0" width=3D"600"><img src=3D"http://epidm.edgesuite.net/=

Macys/adhoc/MCOM/20110113=5FMCOM=5FSuperWkndSale/0510WelcomeemailbottomNavi=

gation.gif" alt=3D"shop online, shop catalogs, find a store, register, stor=

e events, easy returns" width=3D"600" height=3D"28" border=3D"0" usemap=3D"=

#bottomNavigation"/>

<table width=3D"600" border=3D"0" =

cellspacing=3D"0" cellpadding=3D"0"><font face=3D"Arial, Helvetica,=

sans-serif" color=3D"#666666" size=3D"1"><font face=3D"Arial, Helve=

tica, sans-serif" color=3D"#666666" size=3D"1">
Unless otherwise noted; =

Super Weekend Sale ends January 18, 2011; Mattress Closeout Event ends Janu=

ary 17, 2011.

FOR SHIPPING OFFER(S): <a href=3D"http://email.macys.c=

om/cgi-bin1/DM/t/hBaM0UeIj0BTf0BVIx0EX&cm=5Fem=3Dangelle.hebert@tabasco.com=

" target=3D"=5Fblank">see details & exclusions

*From January 13-=

18, 2011, save an extra 10% or 15% on your online purchase! EXTRA 15% OFF w=

omen’s, men’s & kids clothing. EXTRA 10% OFF home, shoes, coats=

, suits, dresses & lingerie.

Extra

savings are reflected at checkout and apply to sale, clearance and regular=

prices, with exceptions listed. EXCLUDES: 7 For All Mankind, Birkenstock, =

Born, CWX, Coach, Converse, Chantelle, Donatella, Dooney & Bourke, Ed Hardy=

, Emporio Armani, FitFlops, Goddess, Joe’s Jeans, Lacoste, Levi&rsquo=

;s®, Nike, O Bracelets, Puma, Skechers Shape-ups, Sperry, The North Fac=

e, Tretorn, Tommy Hilfiger, Va Bien, baby gear, cosmetics & fragrances, gif=

t cards, kids’ shoes, toys, sunglasses, jewelry & watches. FOR HER: b=

ridge & designer handbags, B.Tempt’d, Calvin Klein, DKNY lingerie, Do=

lce Vita, Donald Pliner, Felina, Impulse, Jezebel, Lauren by Ralph Lauren, =

Le Mystere, Lunaire, MICHAEL Michael Kors, Naturalizer, Not Your Daughter&r=

squo;s Jeans, Sofft, Wacoal. FOR HIM: Armani

jeans, Calvin Klein sportswear, Calvin Klein underwear, Calvin Klein hosie=

ry, Calvin Klein sleepwear, Cole Haan, Dockers®, Ecco shoes, Hugo Boss,=

Johnston & Murphy, Kenneth Cole sportswear, Polo Ralph Lauren, Reebok Tone=

& Zig styles, Rockport Dressports, Tommy Bahama. FOR THE HOME: All-Clad, J=

.A. Henckels, Le Creuset, Tempur-Pedic, Tumi, Waterford, Wusthof, electrics=

& electronics, furniture, mattresses, rugs, regular-priced china, silver &=

crystal. Savings do not apply to Everyday Values, jewelry specials, Jewelr=

y Super Buys, Specials, web busters™, purchases in Macy’s stores or p=

rior purchases, payments on credit accounts, gift wrap or shipping charges.=



**From January 13 - January 17, 2011, save an extra 10% on mattress=

closeouts. Extra savings are reflected at

checkout. Offer excludes Tempur-Pedic.

<table cellpadding=3D"0" cellspacing=3D"0" bord=

er=3D"0" width=3D"600"><font color=3D"#666666" size=3D"1" face=3D"a=

rial">
Regular and original prices reflect offering prices that may not =

have resulted in actual sales. <a href=3D"http://email.macys.com/cgi-bin1/D=

M/t/hBaM0UeIj0BTf0BVIi0EI" target=3D"=5Fblank">see Pricing Policy
=


If you no longer wish to receive email from Macy’s, please click <a h=

ref=3D"http://email.macys.com/cgi-bin1/DM/t/hBaM0UeIj0BTf0BVIl0EL&EmailAddr=

=3Dangelle.hebert@tabasco.com&DMAILVAR=5FUNSUB=3D0amclcaaacq2aaq4s4ngs5536a=

kua" target=3D"=5Fblank">unsubscribe here.

To ensure our emails =

reach your inbox, add shop@email.macys.com to your address book. <a href=3D=

http://email.macys.com/cgi-bin1/DM/t/hBaM0UeIj0BTf0BVI10EM” target=3D"=5Fb=

lank">tell me more

©2011 Macys.com Inc.,

685 Market Street, Suite 800, San Francisco, CA 94105. All right=

s reserved.

<table cellpadding=3D"0" cellspacing=3D"0" bor=

der=3D"0" width=3D"600"><img src=3D"http://epidm.edgesuite.net/Macy=

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=20

<IMG SRC=3D"http://email.macys.com/cgi-bin1/flosensing?z=3DBaM0UeIj0BTf0Bv"=

Subject: of course, it worked for me

i grabbed the message source, changed some addresses and sent it to my notes address. (note that i’m using the notes standard client.) when i opened the message, i also saw the red X, but after i clicked the ‘Show Images’ link, the notes client fetched the images and notes rendered the message properly.

as others have suggested, this sounds like a proxy problem or perhaps a desktop firewall problem.