I have a group mailfile that several people can access. When I went to refresh it this afternoon, two pieces of mail showed up with the forward icons on them. How can I figure out who forwarded these emails (nothing in the Sent file, as it was done in Notes and not from the Web) and where they were forwarded to? There does not appear to be any information in the document fields or the activity log that will help me.
I checked the forum but didn’t see anything that seemed to address being able to figure this out.
Subject: RE: How to Track who forwarded an email and where?
Well, let’s see if I can take a stab at this., if you open document properties for the document:
The $RespondedTo value will be “2”.
The last $UpdatedBy will be the person who last saved the document.
And the Modified date Time will be the date this person saved and sent the document.
Get the modified date and time, the person’s name and open log.nsf on the mail server to the Mail view.
Open the log document that corresponds to this date and time and search on the person’s name. Depending on how verbose your server log is, it should tell you mail from and mail to.
I really depend on being able to track sent messages for those times that customers would tell us that they never received something. I can usually grab the log event, and send it to their IT staff so they can figure out what happened to the email after it hit their server.
Subject: RE: How to Track who forwarded an email and where?
Marilyn – thank you very much for your response. Unfortunately, the last “person” in the $UpdatedBy is the sender’s server. There is no field which shows a modified date and time.
I also checked the database activity log, and I’m the only person who was in the file yesterday afternoon – and I was not in it when this email arrived originally, so I’m not having memory lapses and doing things to myself.
It’s an amazing mystery.
It’s too bad the document fields don’t include a “ForwardedTo” or “ForwardedBy” field…
Subject: RE: How to Track who forwarded an email and where?
Marilyn, nope, nothing that would cause inadvertant forwarding. I do have some rules set up, but they are simply to move certain emails to certain folders, nothing more.
Subject: RE: How to Track who forwarded an email and where?
The modified date and time are held in a field called $Revisions. In recent versions of Notes, forwarding a mail uses @Command([ComposeWithReference]) and actually creates the forward message in the user’s mail file rather than in the database they are forwarding from.
Subject: RE: How to Track who forwarded an email and where?
Stan, I know the forward is actually created in the user’s mailfile, and it’s driving me nuts! Especially since I know when these emails hit the box and I know who’s been in the box and it’s just me, the server and the failover server. Argh! Could they have somehow arrived at the box with the forwarding already on them?? I love Notes but sometimes it drives me nuts! If I could just click/hover/right click on that forwarding icon and have it tell me who did it!
Subject: RE: How to Track who forwarded an email and where?
Just a few tests… when I configured a mail rule to send a copy of the document delivered to a group mail database, the email came in with the FORWARD icon, last modified by was server, and had no $RespondedTo field.
$Revisions had no entry, either. R6.5.3 StdR6Mail template.
Subject: RE: How to Track who forwarded an email and where?
A recipient receives an email but it’s marked as “forwarded” and hasn’t been open by the recipient yet?
Traced the fault to the sender’s saved email stationary that had the $RespondedTo field already in it and set to “2”. All sent emails using this particular stationary were tagged with a $RespondedTo field.
Recreate/replace the flawed email stationary and check it’s without a $RespondedTo field.