How to open a PMR?

hcl-bot · September 25, 2009, 1:37am

Could anybody tell me how can I open a Problem Management Record (PMR) to IBM. I what to ask one tough technical issues.

Thanks in advance.

Regards,

Tim

hcl-bot · September 25, 2009, 10:46am

Subject: Several ways…

Call 1-800-IBM-SERV.2. Use the following URL:

IBM Software Support - Lotus Domino - Open service request:

hcl-bot · September 26, 2009, 9:51pm

Subject: Thanks. But it seems need provide ICN(IBM customer number)

Thanks for your reply. But it seems need I provide ICN(IBM Customer Number) to submit request. How can I obtain this number.

Thanks very much for your answer.

hcl-bot · September 28, 2009, 10:41am

Subject: Contact your IBM Lotus Sales Representative

You should be able to obtain this information from the Support Contact established with IBM Lotus. Otherwise, contact your IBM Lotus Sales Representative.