Hi,
Lets say I’m accessing two mail files #1 My own mail file and #2 MailTeam’s mail file.
I’ve Editor access to the mail file #2. And in my client’s location document mail file is specified as #1. So If I open mail file #2 from the same location and send a mail, it shows MailTeam as the sender and Sent by field shows my name which I don’t want.
Is there any way that I can hide the Sent By field? Should I change something on the Person Document of the owner of mail file #2?
Thanks.
Subject: We had a similar requirements recently…
Emails from a specific customer support mail database were not to have the name of the person who sent the email in the received email (irrespective of whether the recipient was internal Notes user, external Outlook user etc). However, for audit purposes, the Sent By field was still stored in the copy in the All Documents view.
The coding wasn’t too difficult. I’m not at liberty to share the actual code, but if you want to go down that pathway, here’s a summary of the changes that I made to a copy of the mail template:
In the CoreEmailClasses, QuerySave function, disabled the Memo sends in the MEMO_SEND and MEMO_SEND_FILE case handlers
In the PostSave function in the same class, added code to create a new memo in Mail.box with all the items from the current memo, and set the $RespondedTo in the parent of this memo
Subject: what if …
10 people use the shared mail file and the Sent By was not there and you had no way of knowing who sent the e-mail. An e-mail is sent from this mailbox to your CEO and calls him a jerk, who will get fired?
Subject: WHAT IF!!
Thanks Paul for your response.
What if an employee has to access her own mail and customer service’s mail where she (even the Organization) doesn’t want to reveal the employee’s email ID to the customers? She has to switch her location to access two different mails? That’ll be really painful. I wish there is some simple solution for this scenario.