How to disable NSD (Diagnostic) on lotus client

HCL Domino Domino Forum
1

after login into lotus client following error msg is coming “Lotus Notes Error Notification” and followed by

“Notes System Diagnostic” and immediately lotus client gets shut down.

I think disabling nsd we can avoid this problem but could you please tell me how to do it by using desktop setting policy

on lotus client

Thanks

Siddharudh

2

Subject: how to disable NSD (Diagnostic) on lotus client

By disabling the NSD you will not solve why the client is crashing…

Firstly Recreate the BOOKMARKS.NSF (ie rename the old one) This might be an issue with a corrupt bookmark.

The recreate DESKTOP.ndk and Cache.ndk

This could be done without looking at the NSD but if this fails either reinstall notes and only keep minimal amount of old data (ie the Lotus Notes data folder should not be kept other than ID and address book).

Give it a go or post NSD information

3

Subject: RE: how to disable NSD (Diagnostic) on lotus client

Can you post the FATAL THREAD section of the NSD files with the few lines under it

For example:

############################################################

FATAL THREAD 1/2 [ domdsm:107a8:67076]

FP=0x0012a34c, PC=0x60069a86, SP=0x0012a2f0, stksize=92

EAX=0x01a3088c, EBX=0x01a48650, ECX=0x0000bffe, EDX=0x01a325e6

ESI=0x00004000, EDI=0x0032ff78, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010206

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x60069a86 nnotes._fdDelete@4+118 (4000,12a368,608770ef,4000)

@[ 2] 0x60069a0c nnotes._OSFileClose@4+12 (4000,12adc0,12a380,60872ea7)

@[ 3] 0x608770ef nnotes._sqloclose+15 (4000,12b59c,5010,0)

@[ 4] 0x60872ea7 nnotes._sqlpgclf+71 (12adc0,1aaa2cb,70,1aaa2f3)

@[ 5] 0x60885458 nnotes._sqlpgfdl+616 (12b9a4,1aaa2cb,41,12be44)

@[ 6] 0x60876a6f nnotes._sqlpgcdl+927 (12bf44,12b9a4,0,12be44).

Date

Topic

Frequently asked question - How to analyze Notes/Domino NSDs? (Jean-Yves Riverin)

or call IBM support.

JYR