Help! Domino Terminated Abnormally

HCL Domino Domino Forum
1

Our Domino mail server has started crashing all of a sudden this morning. It just stops, and the accompanying warning message is “Domino terminated abnormally. You can restart immediately after clicking OK”.

So, I click OK, restart, and within a minute or so after start-up, at various points, it does it again. I can’t even get into the Log file to see what’s going on.

What do I do?

2

Subject: Help! Domino Terminated Abnormally

Hi,

Post the FATAL THREAD section of the NSD files with the few lines under it

For example:

############################################################

FATAL THREAD 1/2 [ domdsm:107a8:67076]

FP=0x0012a34c, PC=0x60069a86, SP=0x0012a2f0, stksize=92

EAX=0x01a3088c, EBX=0x01a48650, ECX=0x0000bffe, EDX=0x01a325e6

ESI=0x00004000, EDI=0x0032ff78, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010206

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x60069a86 nnotes._fdDelete@4+118 (4000,12a368,608770ef,4000)

@[ 2] 0x60069a0c nnotes._OSFileClose@4+12 (4000,12adc0,12a380,60872ea7)

@[ 3] 0x608770ef nnotes._sqloclose+15 (4000,12b59c,5010,0)

@[ 4] 0x60872ea7 nnotes._sqlpgclf+71 (12adc0,1aaa2cb,70,1aaa2f3)

@[ 5] 0x60885458 nnotes._sqlpgfdl+616 (12b9a4,1aaa2cb,41,12be44)

@[ 6] 0x60876a6f nnotes._sqlpgcdl+927 (12bf44,12b9a4,0,12be44).

Frequently asked question - How to analyze Notes/Domino NSDs?

http://www-10.lotus.com/ldd/nd6forum.nsf/7e6c7e584a76331b85256a46006f083e/92d3876c4e4f140a852572810008ea9d?OpenDocument

7.0.2? Any SMTP on that server?

http://www-10.lotus.com/ldd/nd6forum.nsf/55c38d716d632d9b8525689b005ba1c0/47a81377a17fe6a68525734300527e4d?OpenDocument

3

Subject: RE: Help! Domino Terminated Abnormally

Ok…obvious question…where are the NSD files, and how do I view them?

4

Subject: RE: Help! Domino Terminated Abnormally

Hi,

In DATA\IBM_TECHNICAL_SUPPORT

The file is named by the ServerName/time/hour of the crash.

It’s a text file, search for the words : FATAL THREAD

JYR

5

Subject: RE: Help! Domino Terminated Abnormally

That message comes only when NSD is disabled so there is not much information to help.

6

Subject: RE: Help! Domino Terminated Abnormally

How do I make sure NSD is enabled?

7

Subject: RE: Help! Domino Terminated Abnormally

In the NAB Basic Tab under Automatic Server Recovery make sure the “Run NSD To Collect Diagnostic Information” box is checked.