Getting Started with Domino

UPDATE:

I am posting this update to my initial email. Since my posting I have received phone calls from 3 channel partners, a senior member of IBM and posts inside of the forum. They have answered almost all of my questions including references to RedBook (plug “IBM Redbook” into Google), licensing ($102 per client, no server costs) and someone responded that the training classes are good but not usually necessary.

For those coming from Exchange you should consider, after learning from my own experience and trying several distros, doing the initial installation using IBM’s recommended configuration which is SLED or RHEL. CentOS and OpenSUSE do not seem to work without some minor configuration changes. Also note that there is a separate administrator console you should download to manage the server from another machine. This confused me coming from Exchange because Exchange installs the management tool with Exchange. The console is not exactly intuitive but includes an impressive help section.

I am still interested in hearing from other Domino administrators not directly affiliated with IBM or its partners. My phone number is (602)410-3210 if you have time to chat.

Thanks!

Greetings,

I am a consultant who normally works in Microsoft world. Very recently one of my clients indicated an interest in Exchange but balked at the cost. Exchange did not really meet his needs either. I mentioned to a fellow technician that I would be interested in setting up a Domino Server but I have no idea what the process is like. My fellow tech responded that Domino is more expensive than Exchange and I should not bother.

Thankfully I did my due diligence and found that Lotus Domino Messaging Express may actually meet my client’s need. I started by using the ‘Request a Quote’ button on the website followed by ‘Call Me’, ‘Email Me’ and last ‘Live Chat’. IBM has failed to respond to every inquiry after 4 days of waiting.

Is this normal? If I can’t get a response from the sales team then what kind of response can I expect from their support staff? It would seem that recommending this product would be ‘the blind’ leading ‘the blind’ into the darkness without any light at the end of the IBM support number.

The Live Chat Representative told me the cost for a user license on Lotus Domino Messaging Express is $102 including the Lotus Notes client. He could not give me any idea on what to expect for the cost of the Domino Server itself and said I would need to speak with someone from the sales team. Of course… he took my contact information but still no follow-up from IBM. Does anyone know what the cost is to install the server software on any of the dual core processor machines? (E7000 series processors). The server is only being designed to support 8 people.

I also found various websites outlining how to install/setup Domino but no step-by-step information on how to configure R8 to accept/process email, examine the database structure, provide access to users outside the LAN or maintain the database structure. Lord knows the average Microsoft Exchange server book is 900 pages and kills many, many trees. Is Domino so simple and intuitive that it does not warrant a single book? The closest thing I can find to Domino Server is a book published for R6 back in 2003.

One last question. Has anyone attended the Domino training classes? There is a ‘fundamentals’ class for $500 and another ‘Administration’ class for $1000. Are these classes worth attending?

Any help you can provide would be appreciated. My number is listed below in case you don’t have time to write a dissertation and wouldn’t mind passing along some experience.

Thanks!

Best Regards,

Dave

(602)410-3210

Subject: I’ve sent mail…

I’m just a Senior Engineer on the Domino Server Team… I’ve sent mail off to some folks who I believe will be able to look into why no one got back to you… You are definitely headed in the right directions for you customer. We (IBM) need to get on top of this… I apologize for the delays so far…

Subject: Thanks for the help!

John,

Thank for the follow-up and quick response. I did receive a call late Friday afternoon from 1Plug. He indicated there were a number of layoffs at IBM and he was working as hard was possible to respond to as many requests as possible.

Ironically my client is ready to go but I still do not have a quote and my attempts to install Domino Server 8.5 trial on a Ubuntu test server has failed with what appears to be trivial errors.

Any thoughts on where I can get a list of supported configurations and some good step-by-step technical documentation? The RedBook documentation reads more like a sales pitch listing products, features and pretty screen shots but nothing about common problems, router configuration, database structures, etc… etc…

Thank you again for your help!

Subject: Quick start guide

Dave,

I recommend starting here:

http://publib.boulder.ibm.com/infocenter/domhelp/v8r0/index.jsp?topic=/com.ibm.help.domino.admin85.doc/DOC/H_INSTALLATION_OVER.html

If you are encountering some specific errors, feel free to post them here in the forum or email me at chads@us.ibm.com. I’ve also contacted our sales team to see if we can expedite your request for a quote.

Subject: get IBM Redbooks

My advice would be to go to http://www.lotus.com/redbooks.Some of the redbooks are for older versions of Domino and Notes but would still be good.

Redbooks I would recommend looking at:

IBM Lotus Notes and Domino 8 Deployment Guide, SG24-7506-00

IBM Lotus Notes and Domino 8 Reviewer’s Guide , REDP-4359-00

Migrating from Microsoft Exchange 2000/2003 to Lotus Notes and Domino 7, SG24-7777-00

Lotus Domino 6 for Linux, SG24-6835-00

You could also look at the IBM Lotus Domino and Notes Information Center: http://publib.boulder.ibm.com/infocenter/domhelp/v8r0/index.jsp

Regards,

Hans

Subject: Express licensing

Dave,

With ‘express’ licensing you only pay for the clients - no charge for the server license. It’s a great deal.

sb

p.s. the entire Lotus organization was consumed with Lotusphere this past week.

Subject: Express License

I was quoted about $2300 an example of 8 users on Express Utility Server on a Dell SC440 dual core P4. That was from a reseller IBM suggested. That was for the server and they said the clients were unlimited.

Where did you see pricing by the client with the server free? Very confusing.